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S24 ultra calls go silent

(Topic created on: 08-11-2024 03:56 AM)
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Nylabonee
Apprentice
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For about 3 months now I've been dealing with my calls not coming through, answering calls and everything is mute, and or having any where from 6 seconds to 1 minutes and 23 then silence but everyone else says they can here me.

My provider is Tmoblie..

I've replaced the sim card twice. I now have an eSim. I've been to a samung store they told me I was just roaming, 2 hours later the problem came back. Reset the phone to factory settings. Restarted the moblie networks countless times. Got a new phone. Hard restart new sim (and the Esim). Restarted moblie networks, access points, and disable Bixbly and hand gestures. When I spoke to tech support they tell me the phone is on and working, the sim card is good, the towers are up and running.. after all this... it's still having the problem. It took 25 times to try and call someone one day. The volume is up, DND is off, this effects both wifi and non wifi calling.

Has anyone ever had a problem like this an a solution?? Please help, I'm at my wits end with this problem!

11 REPLIES 11
Kirstyl0u
Pathfinder
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Thank you for your response. So it was a fault of the network carrier? Do you knew what they actually did to resolve it?
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vitchu27
First Poster
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I am facing the same issue too.. dont what is the resolution.  Suddenly phone goes to Mute and could not hear the ringtone while receiving calls. 

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