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Not so REWARDING after all

(Topic created on: 13-04-2024 01:31 AM)
1916 Views
JudgeJustin
Explorer
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Having purchased the S24 Ultra earlier this year, the reward available at the time was a pair of Galaxy Buds2 Pro and a SmartTag 2. My claim was submitted on 28 February and approved on the same date, my having provided the necessary IMEI and receipt details via the rewards portal. Despite clear information promising receipt of the reward within 45 days of the claim's approval, there is no sign of its arrival, and I've received no communication to advise of its delivery or even a delay to its delivery. I've also not received a response to a query I submitted about this via the reward portal. Is anyone else experiencing similar delays or problems? Historically, Samsung has always sent my rewards ahead of time, so this feels rather unlike them. #rewards 
24 REPLIES 24
GhostMalone
Journeyman
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…response received on 24th April with an email saying that my order is being dispatched via Royal Mail (50 days after claim approval). This notification has come 5 days later than initially expected but I’m just happy it’s finally on its way.

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Members_HPH1saW
First Poster
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I am really pleased you are finally getting your order, I am still waiting 71 days after claim approval 😞

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GhostMalone
Journeyman
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Sorry to hear that ☹️, hope it’s come by now/you receive it very soon!

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Members_HPH1saW
First Poster
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Nope not received it yet. It is beyond a joke now. Day number 78 and counting and still no email with a despatch date 😞 

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Members_HPH1saW
First Poster
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Just an update. I have finally received the email to say they are on their way on day number 85. Well done Samsung only 40 days late. Lets hope they are worth the wait!!

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