Good evening AndrewL,
First of all thank you for the speedy replies and help. I've just managed to email help@tradeinresponse.co.uk to see if they can help. The email I sent was as follows:
***************To whom it may concern,
I have been given your email address from a Samsung moderator (community.samsung.com), to see if you can look into this issue for me as it seems like I'm bashing my head against a brick wall and still getting nowhere with regards to trying to get what I feel 100% positive that I'm entitled to the FREE Chromebook that the Galaxy S24 purchased from very.co.uk showed as a promotion. The promotion had said all I had to do was to show valid proof that the item I purchased was part of the fore-mentioned promotion. Which again the Galaxy S24 was and so was very.co.uk where this was purchased from. I sent proof of purchase (Invoice/VAT Receipt) which had the Very logo at the top of the letter head, this also had ALL the required information that the promotion required i.e. Date of purchase, Description of item (Samsung Galaxy S24), and also the price that I paid for this £799. I also sent the promotion team (samsungoffers.claims) the official order that was placed from very.co.uk just to be on the safe side, as this was also confirmation. The promotion also asked me to take a snapshot of the IMEI Number from the actual phone (Samsung Galaxy S24), which again I did and provided this. I sent everything that was required for the FREE Chromebook and this was all sent the day after I received the Samsung Galaxy S24 (everything was sent on the 10th September 2024. Nine days after submitting everything I received an email from samsungoffers.claims saying ["We have some bad news" Hi, Unfortunately, it appears you're not eligible to take part in the Samsung Super September - GB promotion. This is for the following reason:
This purchase could not be verified]. I will send you everything that I sent to samsungoffers.claims to claim my FREE Chromebook, along with the reference number when submitting my claim.
I have sent on a numerous ammount of times the same proof but still got a reply saying I did not qualify. samsungoffers.claims are now NOT returning any of my emails, it is like they have wiped their hands clean of this and don't give 2 hoots about this. The whole reason I purchased the Samsung Galaxy S24 was for the FREE Chromebook. The Phone and Chromebook was meant a s birthday and Xmas presents for our Autistic Son who also has Globel Development Delay, he has just started collage which was a massive goal for him and the Chromebook would have been a massive help at collage for him.
Again, I don't know where to go next with this other than if your department cannot help or look into this very serious issue, then the next steps is seeking legal advice and then taking legal action towards Samsung (samsungoffers.claims) to be more precise. I will Insert ALL proof of purchase and everything else that was required from this so-called promotion. NOT happy with this hole situation, please help or better still, get this sorted and please send out what I 100% know of that I'm entitled to this FREE Chromebook.
I look forward to your reply regarding this issue as soon as possible.
Kind regards.************************
Hope this email gets to the right person and hopfully this will be sorted soon, failing this will leave me with no other option than to seek legal action, as I feel like our Son has been robbed of a Chromebook. I update this if I hear anything back. Again thanks for all the help, along with everyone else who left a message. If you or anyone else have any other suggestions, please feel free to help. Again thank you all.
