How to claim free Chromebook?

[jonnybee70]

Hi all. I purchased my S24 from very.co.uk I filled in all the information the day after I received my phone from very (ie IMEI 1 number and proof of purchase). Samsung have emailed and said they have declined me the offer due to the fact that they can't confirm my purchase, even though I had sent them the VAT/Purchase receipt, order receipt from very.co.uk when placing the order. Can anyone help with this? Or has anyone had the same issue.

[JordanS]

Hi @jonnybee70 
Make sure when submitting your proof of purchase, that it's an official document supplied by Very, and it includes your invoice/receipt number, product purchased, date of purchase, and company logo. This would all need to be on one image. If you haven't received anything from Very with all of these details on, we suggest contacting Very to request this, then resubmit on the claim page.

Any problems with your claim, we would recommend reaching out to the Promotion team directly for further support. Only the Promotion team can look into your claim further for you. We have left a link to their contact form below. 

https://samsungoffers.claims/sam/chromebookgoGWP/en-GB/support/contact

[JAMES4578]

Hi @jonnybee70  According to the terms you need to upload an image of the IMEI and a document clearly displaying the  product model name, retailer and date of your purchase. https://samsungoffers.claims/sam/chromebookgoGWP/en-GB/claim/get-started  Are you certain you met the crieria?

[Joshkh]

Did you take a picture of the imei number off the phone via a screenshot,etc and then upload?

[jonnybee70]

Hi again, I submitted the invoice which had receipt number, product details, date of purchase, plus company logo. I also sent a snapshot of the IMEI 1. All of these details were sent not just once but twice and still the same samsungoffers.claims department have responded saying that they were sorry but we didn't qualify for the free Chromebook due to samsung not being able to verify our purchase of the samsung galaxy s24. So any suggestions what to do next? The hole reason we purchased the S24 was the fact of getting the free Chromebook for the Son to use at college. Please help, thank you.

[Joshkh]

If all has been done correctly, then I think your only option is going to be the tedious task of phoning them and asking them why?

[AndrewL]

@jonnybee70: I'm sorry to hear that you're having some trouble getting your Chromebook claim verified. While I appreciate that it isn't ideal, please follow the link above, provided by @JordanS, click on 'Get in touch' and reach out to the Promotions Team to see if they're able to clarify exactly what they need from you, or what is missing from your proof of purchase. I apologise for any inconvenience this may cause you. 

[San1970]

I had to send a picture of the imei number and was still asked to send another picture of it again from the handset x

[jonnybee70]

Problem still NOT resolved. Have submitted ALL the required information that I was given from very.co.uk and passed this information onto samsungoffers.claims and STILL they are saying we DO NOT qualify for this offer of FREE Chromebook as they cannot verify our purchase from very.co.uk even though I have sent samsungoffers.claims proof of purchase and IMEI number. NOT happy with this as our Son who is Autistic and has Global Development Delay and is now at college was looking forward to having this Chromebook to help him along at college. This is total Bull**it and WRONG on samsungoffers.claims this needs to be looked at and this needs to be put right on our behalf.

[AndrewL]

@jonnybee70: I absolutely understand your frustration. For clarity, did you purchase your Galaxy S24 from Very after the 23rd August, and did you submit your claim within 30 days of the purchase date? If so then all I can suggest is getting back in touch with the Promotions Team to request confirmation of exactly why they are unable to verify your purchase. It may be the case that your proof of purchase does not contain the relevant information (retailer logo, amount paid, date of purchase, and reference to the S24), however the Promotions Team are best placed to clarify this for you.