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Help with S24 Message App

(Topic created on: 14-02-2024 06:37 PM)
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Ultra20LEDCOVER
Journeyman
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When I transferred my apps to the S24 from the S23 it did not send the Samsung app for messages.  I went to the Message App on my new phone and switched to the Samsung Message App (3 dots) as the Default.  When I went to send a message there was no Samsung Message app on my phone.  The Google app did not function.  I had to go back an make the Google  app the default.  I can't find the Samsung (3 dots) message app on either the Google App store and Samsung App store.  Do you have any suggestions on how to solve this problem.  I would prefer the Samsung App to the Google one if there is a solution.  Thanks for any advice.  

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13 REPLIES 13
Whyglaxytho
Student
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I noticed this but for different apps. I reset and did the transfer again, which fixed it
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the_bart123
Pathfinder
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I cannot find Samsung Messages in Store neither - reset not helping
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Reylob
Samsung Members Star ★
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Hi @Ultra20LEDCOVER 

So, for the Samsung messages app:

It is not listed on Google Play or Samsung store., but Samsung messages app is installed by default. You probably did not see it because it is not on the home screen, but in Samsung folder in the Apps screen. If you change the default messaging app to Samsung messages, the app on the home screen will continue to be Google’s messages app. To open the Samsung one, you need to open the apps screen touch the Samsung folder and open the messages app there.

I have taken three screenshots. The first one is the home screen, of the icons at the bottom, that message app is Google’s. If you set Samsung’s to be the default one, that icon will open Google messages and will not work.

Reylob_0-1707947820623.jpeg

 

 

If you made Samsung messages the default app, then to open it. Open the Apps screen, by swapping up on the screen. You will get a list of apps and a search bar on top. Type “messages” on search bar and you will see both messages apps, Samsung’s and Google’s.  See the second screenshot below for Samsung messages app, circled in blue.

 

Reylob_1-1707947820621.jpeg

 

If you want to have the Samsung messages app on the home screen, after searching for the app as described above, touch the Samsung app until the pop-up menu appears and select “Add to Home”. An icon for Samsung messages app will be created on the home screen and there is no need to search for it again. See the third screenshot below with the menu.

Reylob_2-1707947820623.jpeg

 

Just to add: if you want to put the Samsung messages app in place of the Google one on the icons on the home screen. You could touch the Google app icon as in the first screenshot until the pop-up menu appears and the click remove. Then if you created a shortcut of the Samsung app on the home screen, you can touch it and move it to the place where the Google app was.


Technology enthusiast, but not related to any technological company.
Reylob
Samsung Members Star ★
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The app is not listed on any of the stores, either Google Play or Samsung Store, It is installed by default on the phone. It can be disabled, but it cannot be uninstalled.


Technology enthusiast, but not related to any technological company.
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