Google Wallet won't work for contactless payments

[F4h4d]

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Since updating to the latest version of One UI 7, my Google Wallet has stopped working for contactless payments. When I open the app, I receive a message stating that my device does not meet security requirements.

I reported this issue to Google, and after a few days, they confirmed that the problem is related to Samsung, advising me to reach out to them. I submitted feedback to Samsung regarding this issue, but I have yet to receive a response.

This is just one of many issues I’ve encountered with the One UI 7 update. In hindsight, I regret installing it. When I initially experienced problems, I contacted Samsung, and the support representative suggested performing a factory reset to revert to the original software. However, this would require me to set up my device from scratch and restore all my data, which had already taken me several days to organize. Unfortunately, their response was that there was nothing else they could do.

Overall, my experience with Samsung's customer service has been disappointing, and I am frustrated by the lack of support in resolving this issue.

[vialli100]

That was an issue since the first beta, which is why I wouldn't run the beta..

[johnz237]

Using an s24? So youre using the beta? Why are you reporting this and making a post about it, wanting responses? It was clearly stated that Google contactless wasn't going to work. The beta isn't an update; it's for those interested in finding and sorting issues—beta means pre-release, and issues are almost guaranteed. You were warned about these issues. Aupport chat aren't at fault.

Read the details before using the beta. It's a beta for a reason. You cannot be upset at Samsung/Google because you did not read.

Additionally, you are also told to back up your data beforehand—this was an easily avoided situation. If you read and did this then you could leave the beta program no problem

Refer to this post:
https://eu.community.samsung.com/t5/samsung-lounge/ui7-beta-information/td-p/11870545?src=ShareByUse...

Look at the image attached. It's legit, in the warning before you start the beta.

What I suggest is using Samsung Wallet. If your bank doesn't support it, you can use Curve and then connect Curve to Samsung Wallet 😊

[johnz237]

Hi 😊 It's not an issue; it's expected and says so before you update. Image attached; hope that makes sense.

What I'd suggest is using Samsung Wallet. If your bank doesn't support it, you can use Curve and then connect Curve to Samsung Wallet 😊

[F4h4d]

Google wallet worked perfectly when I downloaded the ui7, its just the latest update that caused issues.

[johnz237]

Regardless. It was warned.

Some have reported it breaking after the update before last, too—and it used to work. As I've said, it was warned that it wouldn't work/ will stop working. As I've posted twice be sure to look at the image

[F4h4d]

My problem is that contactless payments worked fine on UI7 but broke in this update, that’s not just a beta issue, that’s a regression. If you’re here just to defend Samsung instead of acknowledging that, you’re wasting both our time. Beta testing is for finding and fixing issues, not for blindly accepting broken features. And don’t assume I didn’t read the notes, I did and this wasn’t an issue before. If you don’t have anything useful to add, move along.

[Reylob]

Hi @F4h4d 

Welcome to the community forum.

I do empathize with you. However, there is very little that Google, Samsung's support or any of us can do. That is the nature of beta releases. They are done to test new features and catch as many bugs as possible before releasing the stable version. 

Wallet is one of the app was mentioned explicitly, that would not work on the Betas, but there are some good news. The One UI 7 stable version is planned for next month. It means that apps including Wallet  should be back to full working order.

If you rely heavily on a particular app, you might like to skip beta updates in the future.

[johnz237]

You read it, but are you ignoring "Google Pay app is not executable in beta version"? You read the notes, but are asking why you are having issues with contactless payments?

You are being stubborn; it said you would have issues, and now you are having them. If you do not want to have these issues, simply do not use the beta. It is not blindly accepting them—it is making sure they are fixed by the time it is fully released. Beta is an optional participation, not an update.

"Useful to add"—leave the beta and stop complaining. As again, if you read the details, you would have done a backup.

[keith30]

I you've on the beta program then it states in notice before downloading the software that Google Pay won't work.