To Teamviewer users - black screen issue

[AlgoSync]

I believe this is more to software issue.

If you ever remoted control from PC to samsung phone that is on ONE UI 6.1, you will probably encoutner the same as I do where you are only able to see the black screen during the session. This can be replicated when you install (Good Lock) and enabled the "One hand operations +" on your phone. The app appeared to be conflicting with Teamviewer Host version only, the Quick Support version seems to be working fine. 

Workarounds: To get around this problem, I need to put the Apps (i.e. Settings) that need to be visible during remote session to App Exceptions, however you won't be able to use "One hand operations +" feature on that page until you remove it from Exceptions page.

[Reylob]

Hi @AlgoSync 

It does seem to be a software issue or misinterpreted configuration.

You might like to report this using the feedback from the Members App. The technical team might be able to test it and fix it.

Thank you for posting the workaround. I am sure it will help another member of the community.