Free buds pro 3 with S24 update?

[SpectreLan]

Does anyone know where and how to escalate or chase up the lack of update on the free buds 3 pro promotion?

You were required to complete a review via an emailed form which I did on 15th December. The terms advised the buds should be issued within 2 weeks of the review being approved and iirc within 45 days but when you submit your review you receive no confirmation or further update. 

[Tourbillon De La Vie]

https://eu.community.samsung.com/t5/galaxy-s24-series/free-buds-after-review/td-p/11150865

[BandOfBrothers · Accepted solution]

Hello 👋 @SpectreLan 

Have a look at >

Samsung Promotional Team
Call us at 0330 054 5562
https://20203.samsungpromotions.claims/gaming/en-GB/support/contact

If i can be of any further help please don't hesitate to ask  😎 

[GreaterGalaxyUK]

Mine did arrive within timescale. However, some users are stating they got an email to state there is a delay. I would chase it up !

[Easty]

Amazing how S24 ultra got buds 3 pro but the S25 ultra only got buds 3 ?