Basic battery protection not working

[RichBenham]

Hello all

Had this phone for a couple or so weeks, and whilst the basic battery protection worked at first, it has now stropped. I get to 100% and it doesn't drop or have the "phone has stopped charging to protect the battery" msg? 

Anyone else had this and found a solution? Apologies if this has already been posted but can't find one if it has

Cheers

[BandOfBrothers]

Hello @RichBenham  👋 

If turning the phone Off and On i.e a soft reboot does not help then......

You could try turningbthe battery protection Off and then Clear the phone's System Partition Section >

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And then turn the feature back on. 

[RichBenham]

Thank you, will do the soft reset and off & on, see what happens then do the cashe if it doesn't work. Cheers 👏🏼

[RichBenham]

These seems to have done the trick, much appreciated 👌🏼🙂

[Domee87]

On mine still doesn't work. I have s22 ultra and I wiped the cache partition. Any help? 

[Fitzgerald3]

Exactly followed those steps. Still charging when at 100%. Battery protection not working on S25 Ultra.

[Panda777]

I have the same problem. I ended by switching to Maximum mode and limiting to 90% the battery protection 

[Members_p1pEDk3]

I had the same problem, but a soft reset did the job. Also i turned off the basic battery protection before it. (S25)