S24 Ultra rattle

[Hsak]

My S24 Ultra, bought in Jan 2024, just recent started to rattle when moved. I hadn't noticed this before. Upon enquiring under FAQ it appears this is due to stability sensors associated with the cameras. Samsung support also says when you open the camera app, the rattle should go away, which it didn't. 

I'd be very intrsted to hear if anyone else had similar issues and how they were resolved?

Kind regards.

[Fiona26]

It makes a rattle occasionally on my s23 ultra. It is normal and have always known the cause. I just don't tend to shake my phone around. Only hear it on the odd occasion whilst moving with my phone in hand.

[lminvti]

Hi there, yes it's normal my s24 ultra does same thing from time to time it's due to video stabilisation inside camera, you can go into camera try 100x or 50x zoom on 12mp and then check if it's gone or no. But yeah it is normal like mentioned by @Fiona26

[JAMES4578]

When shaking  It is related to the  OIS (optical image stabilisation), see more information here https://www.samsung.com/latin_en/support/mobile-devices/do-you-hear-a-small-noise-from-inside-of-the... 

 

[Hsak]

Thank you all, Fiona, Iminvti and James, much appreciated. It gives me comfort that others have herd the rattle. In my case it's not sometimes or occasionally. It's there most/all of the time, and not there when I boughtthe phone. I have updated to latest software but no improvement. There may be a design issue with my phone?

[Fiona26]

If you are concerned and think it is rattling more then it should be. You could visit a samsung service centre to check it over. You do have 24 months warranty with samsung phones. Apart from the rattle does your phone work and perform the way it should do? All good with the cameras?

[Members_pOGawNe]

Have you found a solution for that issue? Seems I have faced the same problem after last software update.

[Members_pw4N8JK]

Same as you , just did a software update ( the last one ) and now my camera is ratling when not zooming over 25x

Just bought it 3 month ago and still under warranty ( has an "armor" case and never drop on the floor)

Can samsung do something to help?

[voodoochild1974]

Had my S24 Ultra since launch, and yes, I know they will make some noise if you shake them, I have noticed this since the the S3 or 4, but in the past few weeks, the S24 Ultra really rattles. It does not affect the phone but if someone is filming while being active, you will 100% hear this rattle on your recording and it will spoil it.

I don't know if it's a hardware fault because some people say it has happened since the last update. I did update my phone but I don't remember if it started then.

I need to keep an eye on this and the next update (if it fixes it) because if it stays, I will be sending my phone in for repair.

[gorillasensei]

I have the same issue - loud rattle noise - when I'm in video recording mode and I switch from 5x to a lower zoom. I had the camera replaced once for this issue, but seems it came back. So I can assume three things:

1. The way I handle the phone is damaging the camera module.  If so, then this will be the last phone I buy from Samsung. But I don't want to believe that the camera module is so fragile.

2. Is a normal behavior and we have to deal with it...

3. I hope this is a software issue and it will fixed in the future. Maybe they will make OIS to active even though the camera is not used.