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S23 Ultra - Google Internet New Problem

(Topic created on: 12-01-2024 11:45 AM)
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Gillybaby
Journeyman
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Any idea why when i try to use Internet..it works for a short period fine...then just stops loadkng pages. I then have to turn wifi off and on again on phone..to get it to start working again. This is new. Its not a wifi/ router/broadband or google issue..its definitely phone issue. Its driving me mad. Its not the google app as suggested previously as a.suggestion. I think something has.changed.following last upgrade !!!
8 REPLIES 8
KholaI
Moderator
Moderator
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Hey @Gillybaby 

Definitely sounds frustrating. Are you only experiencing this issue with the Google Chrome app? If so, could you try checking for any software updates to see if this helps? Head into the Play Store app > Google Chrome > Update (if there's an update available).

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Gillybaby
Journeyman
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Its up to date..thanks. Only been an issue since last software upgrade.
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Gillybaby
Journeyman
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What i will do is change default browser to Samsung and see if that changes anything. I like chrome though. Be interesting test.
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keith30
Maestro
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Change your browser to th Samsung Internet browser.
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Gillybaby
Journeyman
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Gillybaby
Journeyman
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Mind u that is from last year 😥
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AndrewL
Moderator
Moderator
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@Gillybaby: Let us know how you get on with the alternate Browser app. You may also wish to try connecting to an alternate Wi-Fi router, to see if you notice an improvement. Furthermore, restart the phone in Safe mode, then connect to Wi-Fi to see if the connection becomes more stable. To enter Safe mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. To exit Safe mode, restart the phone as you would normally. 

Let me know how you get on. 

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Gillybaby
Journeyman
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I think i have worked it out..after a very long frustrating day. I had Amazon Shopper Panel app enabled on phone..they use some sort of VPN type scenario, description from them below. Once i disabled this...internet is flying...

On Android, the Amazon Shopper Panel app uses VPN device permissions to setup an Amazon DNS, which makes it easy for panelists to opt out of ad verification if the
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