S23 model not from UK

[Rutile2]

Just purchased S23 256GB from Samsung Store in UK. The model is SM-911B/DS which is not listed under the UK Samsung website that claims to support all UK sold phones. Support tell me the IME number brings the model up as a SM-911BZGGEUB. My model appears to be an international version but why is it not supported in UK and how would I get the web support I might need. And what differences might there be in the firmware or hardware.Thinking of returning it for refund as being not according to description. Any insights?

[dinosaur1962]

I bought mine from Samsung model code: SM-S911BLIGEUX
I can not find this model code listed under Samsung S23 models numbers.
I hardly ever have a signal since purchasing this phone.
Didn't have this problem on my previous S10.
Does anyone have any advice?
Thankyou

[AndrewL]

@dinosaur1962: Which country are you based in? Having checked our system, I was able to find similar model numbers, however the last 3 letters were 'EUB', 'EUC' and 'EUE'. If you head to Settings > About phone > Status information > Model code, what does it say here? 

Regarding your signal issues, is the problem persistent in all locations, or just certain ones? If you have a case or cover on the device, try removing it temporarily to see if this makes a difference. Also, reach out to your network to enquire about any issues with your account, or the service in your area. 

[Rickwes]

Please could anybody tell me, is this s23 ultra a uk version phone?

Thanks.

[AsadM]

The details in the picture you've provided suggest that the S23 Ultra us a UK model, @Rickwes. Hope this helps!

[Members_cpI6jJA]

I have the same issue is there a way I can c8vert it as my signal is terrible

[Members_cpI6jJA]

Hi I have the same issue model number SM-S918U1

[TP1987]

I purchased an S23 FE from an Amazon seller, it has the serial number SM-S711B/DS and a sticker saying first usage with Indian Sim card only.

It didn't state this on purchase, it said sim free.

Shall I request return?