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Phone restarts overnight randomly

(Topic created on: 25-07-2024 04:54 AM)
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NinaWildeUK
Voyager
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** update . .. Samsung found a fault and replaced my motherboard *** 

My phone keeps restarting for no reason overnight. And then doesn't work until I unlock to finish the restart (which means my mother who is elderly can not get in touch with me if needed .. she is one contact I allow past DND)

It is not set anywhere to restart, it's on charge, and it only just started doing this 2 months ago

I've restarted, checked settings etc
Please help fix this

I'm using the same charger I always have (wireless ankler charger) phone isn't too hot 

Report sent to Samsung as well as phone noticed it was an incorrect start 
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27 REPLIES 27
Robin999
Samsung Members Star ★
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Factory reset and leave stock. Do not load any 3rd party apps or use any back ups. Monitor for 24 - 48 hours.

Btw. Noticed you said mom. Are you outside of the UK? If so the consider reaching out to your local community in case you need Samsung support or repair for your region.
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traceysam
First Poster
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Have you tried turning off your screen lock overnight or use the Always on display setting instead?
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NinaWildeUK
Voyager
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That won't make any difference if it reboots itself
You still need to unlock a phone before it's useable
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NikkAH
Student
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Did this ever get fixed for you? I have the same issue rather mine is done about 9am EVERY DAY. connected to charger and not. Nothing changed. Had same issue with another phone, this was a replacement, same Freaking issue. 

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NinaWildeUK
Voyager
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If yours happens at 9am every day you have it set to do that
I had my phone replaced to fix it because they found an issue in the store during testing
Look at modes in settings
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NikkAH
Student
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I don't have anything in Modes/Routines, just an add feature, but I've done a hard reset as well, I am at my wits end

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NinaWildeUK
Voyager
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If it's same time constantly it's Def a setting somewhere
Not fully sure where
Mine was so random, it would do it over night, in the day when using it etc

They found a fault board. Take it into a shop for diagnostic
SugarGlyder
First Poster
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Mine has begun doing same. 

Always on charge, overnight.  

Also, when I turn it back on, some of my  settings are changed.  EG. I turn off cameras and mics, but this option is ALWAYS changed when the restart happens.  

 

WTH Samsung!  

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