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Not Receiving Push Notifications from Tracking App TRUTRAK

(Topic created on: 14-05-2024 05:10 PM)
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I have a Samsung S23 and until recently I was receiving push notifications from the tracking app TruTrak. Since the latest Samsung update (Android 14/One UI 6.1) they have stopped completely. I have:
Restarted phone
Deleted Trutrak app and reinstalled
Deleted Phone Cache 
Notifications are ON, Battery Optimisation is OFF, Do Not Disturb is OFF, Manage Notifications per App is ON.
I have tried everything but still no notifications.
Trutrak say the alerts are being triggered from there end so don't see a problem.
In fact I installed the app on an old Samsung S10e and I get the alerts.
Samsung Members say it is a third party app so contact TruTrak who say its working so must be a Samsung issue.
Any ideas on what the problem could be or where to go next.

 

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17 REPLIES 17
Robin999
Samsung Members Star ★
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Have you enabled notification categories? Settings>notifications >advanced settings >manage notification catagories for each app. Toggle that ON. Then goto settings >notifications >app notifications. Look for your tru trak app. Tap on it and scroll to bottom and tap notification categories. Do you see anything there for push notifications?
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keith30
Mastermind
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It could have been removed by Google/Samsung as it's known as a third party app which collects data from people and can spread Malware.
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Yes that settings is ON and under the App Push Notifications that is also ON.

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Hi 

I don't think so as it is still available in the Google Play Store

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Robin999
Samsung Members Star ★
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And your definitely opted in to receive these push notifications?
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Yes please see screen shot1715702975354.jpg
Robin999
Samsung Members Star ★
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Cheers. It's not something you need to do on their website too is it. Like a T&C's thing. Just wondering if the push notifications are web based or app based.
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No because it was working before Samsung update and still works on my old Samsung S10e which is android 12 One UI 4.1
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Robin999
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Was trying to look through the reviews for the app in case anyone else had problems, but there isn't any.
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