14-05-2024 03:57 PM
I have a Samsung S23 and until recently I was receiving push notifications from the tracking app TruTrak. Since the latest Samsung update (Android 14/One UI 6.1) they have stopped completely. I have:
Restarted phone
Deleted Trutrak app and reinstalled
Deleted Phone Cache
Notifications are ON, Battery Optimisation is OFF, Do Not Disturb is OFF, Manage Notifications per App is ON.
I have tried everything but still no notifications.
Trutrak say the alerts are being triggered from there end so don't see a problem.
In fact I installed the app on an old Samsung S10e and I get the alerts.
Samsung Members say it is a third party app so contact TruTrak who say its working so must be a Samsung issue.
Any ideas on what the problem could be or where to go next.
Solved! Go to Solution.
14-05-2024 06:37 PM
14-05-2024 06:53 PM
Yes I had notifications up until the latest Samsung Software update.
Allowed Networks for Apps is set to Mobile Data or Wi-Fi for TruTrak app.
Special Access - Notification Access - TruTrak does not appear in the list
Special Access - Alarms and Reminders - TruTrak does not appear in the list
I checked on the Samsung S10e that does receive the notifications and TruTrak is also not listed under Special Access Notifications or Alarms and Reminders.
14-05-2024 07:00 PM
14-05-2024 07:27 PM
Push Notifications under Notification Categories are enabled
Permissions are allowed and Pause App Activity is not enabled
See screenshots
14-05-2024 07:39 PM
14-05-2024 07:52 PM
Thanks for the suggestion. I have done this and will see what happens.
15-05-2024 05:17 PM
Today I got push notifications so it seems your last suggestion has done the trick 🥳 Thanks for spending time to assist with this problem.
15-05-2024 05:36 PM