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S23 Ultra charging

(Topic created on: 14-05-2024 10:22 AM)
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SMohebbi
Apprentice
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Hi

I have been using S23 Ultra for 2 months. it was all well but recently i noticed it takes longer to charge. i have a samsung 45w adapter, it shows super fast charging and also it says 1 hour to full charge but it takes more than 2 hours to charge fully. i bought a new cable, it worked well for 4 days (it charged in 1 hour) but again today i noticed it takes more than 2 hours to fully charge the phone.

should i buy a new adapter? i don`t think that there are any problems with this new cable...

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4 REPLIES 4
Robin999
Maestro
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Try the charger on another device if possible and monitor it. Try another known working cable if you have one. Have you got the latest UI6.1 installed?
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BandOfBrothers
Samsung Members Star ★★
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Please run the diagnostic tool in your Samsung Members App @SMohebbi and do try another charging brick and cable as mentioned by @Robin999 👍 

Also check there's no debris in the charging port by using torch. 

You can also send feedback via the Samsung Members App. 

A Samsung Service Centre can assess your phone. 

If i can be of any further help please don't hesitate to ask  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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SMohebbi
Apprentice
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Hi

I don't have any other devices that support 45w charger 🥲 

Yes I have updated it but it was 13 April and I didn't notice any problems that time 

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SMohebbi
Apprentice
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Hi 

I did the diagnosis tests, both charging cable and phone battery are good.

Thanks for your recommendation, I'll try it 🙏

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