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live transcribe not working on s23 ultra

(Topic created on: 14-11-2023 10:54 PM)
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ianW70
Explorer
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recently updated to android 14 one ui 6 on my s23 ultra and now live transcribe isnt working anyone else have this problem is there a way to go back to android 13?

33 REPLIES 33
CVR2727
Apprentice
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Samsung Member on my phone suggested that i take my phone to an authorized Samsung dealer and gave me two locations based on my zip code.  I was wondering if you had any luck at Vodafone?  

 

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CVR2727
Apprentice
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unfortunately the app can not be uninstalled.  It's part of the Samsung phone pre-installed.  I tried working with Samsung Member for a couple hours with no luck

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CVR2727
Apprentice
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I let them know last night.  Hopefully they consider this urgent as a lot of deaf/hard  of hearing rely on it

Tourbillon De La Vie
Samsung Members Star ★★
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It works fine if you go back to the previous version by uninstallimg the update for the app. See earlier post by Coolpages 

ianW70
Explorer
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I did actually I traded the s23 ultra in and got a new phone
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Smiddypix
First Poster
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Thanks mate. Just did what you suggested and it's working again. I'm deaf and rely on this little app daily. Got a doctors appointment tomorrow which would have been close to impossible without your advice. So thanks very much 🙏
Members_CaHhzrm
First Poster
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Works for me but onlybin swedish, its not capturing english 

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cvr27271
First Poster
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i'm unable to go bak to previous version.  I will not let me uninstall it.  ANd when I go to Google Play and type in Live Transcribe, the only option I have is Open.

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ExclusivelyMe
Journeyman
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The problem is the offline transcriptions which are turned on automatically when you update the live transcribe. When you roll it back to the previous version they're turned off. You can turn it off in the options and it will work when connected to mobile data. This still leaves it spotty at best as it will constantly pause and cut out, especially when you're inside. This seems to be due to the android update 14 and specific to the Samsung S23 line ( I used it on the S21 ultra and it works perfect). Hopefully Samsung/Google will figure this out soon because its made this app very frustrating for  those of us who depend on it to conversate.

LordMunky
Student
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Worked. Thank you.  Follow the above instructions and revert back. 

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