Email scroll lock

[daleyboy692000]

Update 3rd December 2025

Thanks to MsD666. This solution seems to be working, i havent had any issues for the last few days with replying to emails. Please follow the steps below.

"This worked for me. Once you find android system webmail - uninstall updates. Then go into settings>apps>email>app details in store> three dots on top right corner>untick 'auto update' Hope that helps anyone. Its been driving me nuts too!"

Latest edit 26th November 

Unfortunately the fix wE thought we had below stops working and goes back to the same issues again. I encourage everyone to contact Samsung and direct them to this post, hopefully with enough complaints they will actually fix it.

(DOESN'T WORK)

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[Dinnerlady4444]

Samsung fix does not work, have same issue. Not resolved in a few days I am changing email to Google. Samsung please fix its a very small coding issue...school level stuff. 

[CapnCrumbly]

Having the same problem! Tried all the suggestions but problem still keeps returning! It's about time SAMSUNG did something about this problem!

[Neilwrightson]

I have just bought a new samsung galaxy s25 fe and I now have the same issue.  I don't even have any updates to uninstall, although i did clear the cache and data as suggested and then restarted.

All to no avail.

My old s20fe works fine......I know you're not supposed to,  but I stopped it downloading updates months ago, as they were appearing so often it was really annoying. Maybe that's why it still works correctly!

I wish I'd not bought a new phone now. An utter waste of money really as I use the email every day for business and this is driving me mad. 

So,  for now at least,  I'm going back to my old phone. 

[Dougue]

Worked for me when I uninstalled the update as suggested. Didn't even need to restart the phone or delete data/cache. Thank you Samuel. 👏

[DNH1]

Thanks for the update. I reported this to Samsung support this afternoon. They took control of my phone and could see what the issue was. They said they would get back with 48hrs....we shall see?!. The lady I spoke to hadn't seen it before!!  I had tried all the suggested solutions that Google shows online including the Android System Webview one which also definitely doesn't work.

Its interesting that this issue isn't present on my old Samsung A6 on which the Samsung email app works perfectly and I did not have this scroll lock/snapping issue. I recently upgraded to a new S23 where the bug is present. Its also present on another older S21 that belongs to my wife.

[DNH1]

No that fails...not a fix

[DNH1]

Thanks. The Android System WebView cache/data wipe solution doesn't work.

I was looking at the cause and effects of this issue in the Samsung email app just now..... interesting results:

First ...view an email in your inbox

Then select 'reply' or 'reply all' - the email behind keyboard can only be scrolled down so far then snaps up when you remove your finger. Next remove the email address in the To: slot at the top....you will notice that complete scrolling of the email behind the keyboard is now restored...

Select ' forward' - the email behind the keyboard can be fully scrolled with or without the To: email address.

This suggests that there is a conflict of some kind - the insertion of an email address in the To: slot when you select  'reply or 'reply all' (but not 'forward')  is stopping the scrolling from working correctly.

[DaleA]

I followed your instructions, but unfortunately 'forward' with leaving the address line empty, still won't scroll on my S23. 

It's a pain, but I save my draft whenever I wish to scroll. I immediately reopen my draft & that allows me to scroll down to the message to which I'm replying. As soon as I type I can't scroll, so I repeat the saving & reopening step....often.

[DNH1]

Update...it looks as if you leave the address line empty on either reply, reply all or forward then scrolling works......BUT even if you leave the address empty, then once you start typing anything in reply, reply all or forward....it locks the scrolling....a real pain.

Hope this gets fixed soon....it really renders Samsung email almost useless.

[DaleA]

That makes sense because my husband & I both have S23 phones. I use Chrome; he doesn't. I'm having the problems & his phone is fine.