Email scroll lock

[daleyboy692000]

Latest edit 26th November 

Unfortunately the fix wE thought we had below stops working and goes back to the same issues again. I encourage everyone to contact Samsung and direct them to this post, hopefully with enough complaints they will actually fix it.

(DOESN'T WORK)

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[Samuel953]

It seems disabling Chrome is also not a fix after all. The Webview app keeps re-updating regardless, and the scrolling problem returns. There is an option within Settings, Google, All Services, System Services, to disable all system updates. This should finally stop Webview updating. It is not ideal to disable system updates, but unfortunately there does not seem to be any other solution other than waiting for Google to fix the app. Hopefully not too long.

[Tancamb]

I did correspond with Samsung and they said very sorry, how terrible, they would pass on problem. But now wondering if we are supposed to be letting Chrome/google know? I disabled Chrome but use Opera which is Chrome platform. Still have problem. 

[Shellster52]

Thank you so much Samuel. Thought I was going crazy!

[Grrrumple]

This fix hasn't worked for me. Still unable to scroll when replying to an email - this is super frustrating...

[jeff_s7]

You can at least use the Gmail client to get you through this. It doesn't take long to set up, especially if you only have one email account.

[DNH1]

Hi...thanks for keeping at this...I hope they get it sorted. Have you got someone in Samsung help who is taking technical ownership of this?

Presumably its affecting thousands of phone owners? I find it weird that a fix has not already been pushed out!

I still haven't heard back from Samsung after I spoke with them on Friday.

Can someone change the tab on top right of this thread to show the item has NOT got a solution?

[Members_xeYZPR3]

Seriously Samsung??? So I struggled for days wirh this issue, find the solution here, get another update and same problem again. I'm fuming. Sort it out!!!!

[Members_xeYZPR3]

Unfortunately the fix worked first time around but now I also had to reset the Android System Webview to factory setting before it worked. Phew. Needless to say I won't be installing updates for a while.

[MsD666]

It worked for me. 

Once you find android system webmail - uninstall updates. Then go into settings>apps>email>app details in store> three dots on top right corner>untick 'auto update'

Hope that helps you too. Its been driving me nuts! 

[MsD666]

This worked for me. 

Once you find android system webmail - uninstall updates. Then go into settings>apps>email>app details in store> three dots on top right corner>untick 'auto update'

Hope that helps anyone. Its been driving me nuts too!