Email scroll lock

[daleyboy692000]

Update 7th December 2025

Mine us back to not working again after a few days of zero issues. 😪

Update 3rd December 2025

Thanks to MsD666. This solution seems to be working, i havent had any issues for the last few days with replying to emails. Please follow the steps below.

"This worked for me. Once you find android system webmail - uninstall updates. Then go into settings>apps>email>app details in store> three dots on top right corner>untick 'auto update' Hope that helps anyone. Its been driving me nuts too!"

Latest edit 26th November 

Unfortunately the fix wE thought we had below stops working and goes back to the same issues again. I encourage everyone to contact Samsung and direct them to this post, hopefully with enough complaints they will actually fix it.

(DOESN'T WORK)

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[L1359]

Mine stopped working as well

[jeff_s7]

It's hard to believe that this hasn't been fixed yet. Shame on Samsung.

[Samuel953]

Did you disable System Service updates in the Settings, Google, All Services, System Services?

[Samuel953]

I don't know about S21 but I think it should be the sane os as my S24. Make sure your OS is the latest version. Look in the phone main Settings app for Google.

[PriVate7]

I have had this issue for weeks and and first I could not find these solutions online. Thanks for sharing.  I uninstalled the updates and it worked for me. I saw the mention of turning off the auto updates here but the instructions there did not work as listed. I did a search and found I had to go into developer mode to turn off the auto updates.  I hope between google and samsung they come up with a long term soon solution as promised. 

[J62P]

An update for Samsung Mail (version 6.2.07.5) is available in the Galaxy Store. The problem has been fixed.

[Bez86]

No sign of this yet in the UK on an S21.

Samsung, hurry the hell up.

[J62P]

The original APK from Galaxy Store, saved with APK Extractor

https://quickshare.samsungcloud.com/5GcJ4YbjGHGZ

 

[daleyboy692000]

Looks like it's not out for everyone yet. Just been on the Galaxy store and its still showing 6.2.06 as the latest version. I'm in the UK, so hopefully it will come soon.

[J62P]

See my last post. There is a Download-Link