Email scroll lock

[daleyboy692000]

Update 7th December 2025

Mine us back to not working again after a few days of zero issues. 😪

Update 3rd December 2025

Thanks to MsD666. This solution seems to be working, i havent had any issues for the last few days with replying to emails. Please follow the steps below.

"This worked for me. Once you find android system webmail - uninstall updates. Then go into settings>apps>email>app details in store> three dots on top right corner>untick 'auto update' Hope that helps anyone. Its been driving me nuts too!"

Latest edit 26th November 

Unfortunately the fix wE thought we had below stops working and goes back to the same issues again. I encourage everyone to contact Samsung and direct them to this post, hopefully with enough complaints they will actually fix it.

(DOESN'T WORK)

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[daleyboy692000]

I have 7 email addresses that i use for different things, i ended up uninstalling the app and then reinstalled. I then proceeded to spend the next two hours trying to remember my passwords, setting up notifications to how I like them, then realised you lose all the addresses you have added to your spam list, so you now get loads of spam in your inbox, and after all that the app still doesn't work.

So I really wouldn't be in a hurry to remove the app, it doesn't fix it

[Mikeail]

Thanks and noted. Since I used Outlook on my laptop I will add it to my S22 and synchronize them. This wilI give me the option to reply to emails from the phone.

Will keep searching for a solution

[Shandley]

I have the exact same issue on the same phone. 

I also have an issue where doing a search for an email results in EXTRMELY slow response time once an email is selected. Do you have that issue as well?

Value of this device is losing fast.

[Sez1984]

Yup! Same thing for me. It often crashes when searching emails. 

[Sunnbuzz]

I have exactly the same issue , did you find a fix.

[Members_vcqzj79]

Same here

Tried all above, unistalled the app( painful to add all those emails back) also used samsung online help when they logged remotely to my device, could not help.

They asked me to log a complaint at the samsung store so the engineers will get notified. 

Very annoying, I hope it gets fixed soon

[chillywilly2025]

Any updates on this, my email started doing this since an update. Can't seem to find a fix.

[daleyboy692000]

Unfortunately not. I'm hoping now its becoming an issue for lots of people Samsung might actually come up with a fix

[daleyboy692000]

No updates I'm afraid. Given up with Samsung support. Just hoping now loads of people have the same issue, something may be done about it

[chillywilly2025]

Thanks. Fingers crossed 🙏