Camera zooming not working s23 ultra

[S series]

I updated my S23 Ultra a couple of days ago, and after that, my camera became unresponsive when I tried to zoom. I can zoom up to 2x, but after that, it freezes and throws multiple errors: "Camera failed," "Server error occurred , restart camera," etc.

Update information

One UI version: 6.1

Android version: 14

Current version: S918BXXS5CXDE/S918BOXM5CXDE/S918BXXS5CXDE

Security patch level: May 1, 2024

 

[TechZilla]

Have you tried clearing the cache of your camera app? I know that usually fixes most problems.

[S series]

Yes, I tried clearing the cache. I tried clearing the data. I even did a factory data reset, but nothing is working. The issue is still there.

[TechZilla]

It's strange because I don't have any issues with my S24 ultra after the update, have you tried doing a diagnostic test?

[S series]

Yes, in the diagnostic test, it only takes pictures from the back and front cameras, not testing the zooming. So, there's nothing much there either.

[Members_B9m84mf]

I have exactly the same issue. Have you found the solution?

[Yoto0101]

Same. This is happening to me too. Is there any solution?

[Courtney9]

Commenting because I also have this issue

[Tourbillon De La Vie]

Contact Samsung support 

[Steven6196]

I am having the same issue .. Anyone have the solution ? cos phone over the one year  warranty