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Focus and zoom picture

(Topic created on: Tuesday)
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raiem86
Journeyman
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My phone is not working properly with the focus and the zoom camera cames very blur images not even using less zoom. 
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2 REPLIES 2
AtshaamY
Moderator
Moderator
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Hi @raiem86. Does this happen when you're using the default Camera app? Does it happen on other apps like Snapchat, Instagram, etc.?

 

I would suggest that you try these steps to see if it helps:

 

  1. Try a soft reset. Press and hold the Power and Volume Down buttons for 10 seconds until the phone restarts.
  2. Make sure your software is updated. Go into Settings > Software update > Download and install.
  3. Start your phone in Safe Mode. This will help us see if a third party app is causing the issue with your phone. You can follow the steps on our website: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
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raiem86
Journeyman
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I did try that steps aswell already and it improved a tiny bit not that much .thank you for your help
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