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updated my phone and now the camera fails ui 7.0

(Topic created on: 13-07-2025 12:05 AM)
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del09
First Poster
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My phone was working perfectly fine up until I got hit with the update last week. I did what I've seen recommended, clearing the cache and data, starting in safe mode, did the diagnostics and even did a factory reset with absolutely no ***** luck. Of course this happens post warranty and I have absolutely 0 interest in sending out my phone to get serviced. So other than carrying a second phone to be able to use a back camera (as my front facing for selfies works fine) before buying a different brand (because its absolute nonsense paying so much for a phone and getting hit with an update that breaks an important part), had there been anything anyone has done to fix this issue other than what I've mentioned?

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arianwen27
Samsung Members Star ★
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The normal suggestion would be a reboot. Then try clearing the cache partition.

Though you've reset the phone, which kinda trumps most suggestions.

If you'll do anything but visit a repair shop, you could try an emergency software recovery, reinstalls android onto the phone using a computer.

Google can explain better so I'll say the main points.

Download smart switch onto a pc. Enter the phone's recovery mode, select download mode or get directly into download mode (some devices can do the second). Connect the phone to the pc, smart switch can now fully wipe the phone and put android back onto it more than a reset could.

This assumes the issue is software and not the camera failing at the same time of the update.

Ideally, book a repair appointment with samsung and see what they say.
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