08-02-2025 08:47 PM
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Hi All
After you have read below, PLEASE CREATE A NEW POST, of your own too if you are impacted by the S22's restart loop issue so that SAMSUNG are aware of the extent of the issue and they actually feel compelled to do something about it - whether it is free of cost fixing regardless of warranty status or recall the devices that have been impacted as a direct result of them pushing this update that has rendered thousands of devices useless.
I got the same issue (S22 Ultra stuck in boot loop), I was using the camera when the screen froze and then the phone re-started. I saw the message 'optimising apps' which only happens when the phone updates, so I know update was at play. Then it restarted again and went into a boot loop and kept on restarting.
I spent an hour with Samsung discussing options, but they are too stubborn to acknowledge how wide the issue is and how many people it has impacted. They said it needs to be inspected first.
Took it to the official repair shop, who were awful. Basically they said, it needs a new motherboard (quoted £400!). I asked if they have 'diagnosed' the issue, turns out, the technician logic was, since the phone can't be turned on, it must be the motherboard ...
I said even if I was ready to pay that ridiculous money (which I wouldn't), how would you know if it is motherboard, have you diagnosed it? They said no, they can't run diagnostics because the phone can't be turned on and that's why can't be diagnosed. Well, that IS the problem that it is not booting ...
I left with no resolution, Samsung apparently have released this new update OneUI 6.1.1 (I think) that has impacted many S22 line phones, let's see if they own it. Time to switch to another brand, if this is how Samsung are going to treat us.
NOTE: IF YOU ARE READING THIS, AND HAVE BEEN IMPACTED. PLEASE AT LEAST POST ABOUT IT, SO SAMSUNG ARE COMPELLED TO DO SOMETHING ABOUT IT
08-02-2025 08:54 PM
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Why would it be fixed for free if out of warranty. Any brand
08-02-2025 09:24 PM
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Because the issue is caused by Samsung releasing the update, not by users' fault
08-02-2025 09:38 PM
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That's why the warranty exists. To limit the fault exposure to all parties involved
08-02-2025 10:20 PM - last edited 08-02-2025 10:21 PM
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09-02-2025 02:09 PM
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Facing the same issue since last week! The phone is just useless. Heating up and would freeze and keeps restarting
09-02-2025 06:18 PM - last edited 09-02-2025 06:18 PM
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The end
Game over
Very bad
10-02-2025 02:38 PM - last edited 10-02-2025 02:40 PM
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so from now on, it's okay for any brand to send a software virus right after warranty to take out any device you own and protected?
don't be ridiculous! There is a limit, a company can do and get away with, this update is basically a virus!
People on this forum with "Members Star" are bots, you say the same non-sense, ridiculous things just to defend a wrongdoer!
10-02-2025 04:57 PM
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Ridiculous yes when millions of s22 units, majority of which and mine included are out of the warranty, are functioning impressively while impervious to this thought virus of yours
11-02-2025 01:33 AM
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It's not evening yet.
As soon as you install the update, expect surprises.
