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S22 Ultra stuck in restart loop

(Topic created on: 08-02-2025 08:47 PM)
1214 Views

I have this problem too (4)

Members_AK14N2Z
Explorer
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Hi All

After you have read below, PLEASE CREATE A NEW POST, of your own too if you are impacted by the S22's restart loop issue so that SAMSUNG are aware of the extent of the issue and they actually feel compelled to do something about it - whether it is free of cost fixing regardless of warranty status or recall the devices that have been impacted as a direct result of them pushing this update that has rendered thousands of devices useless.

I got the same issue (S22 Ultra stuck in boot loop), I was using the camera when the screen froze and then the phone re-started. I saw the message 'optimising apps' which only happens when the phone updates, so I know update was at play. Then it restarted again and went into a boot loop and kept on restarting.

I spent an hour with Samsung discussing options, but they are too stubborn to acknowledge how wide the issue is and how many people it has impacted. They said it needs to be inspected first.

Took it to the official repair shop, who were awful. Basically they said, it needs a new motherboard (quoted £400!). I asked if they have 'diagnosed' the issue, turns out, the technician logic was, since the phone can't be turned on, it must be the motherboard ...

I said even if I was ready to pay that ridiculous money (which I wouldn't), how would you know if it is motherboard, have you diagnosed it? They said no, they can't run diagnostics because the phone can't be turned on and that's why can't be diagnosed. Well, that IS the problem that it is not booting ... 

I left with no resolution, Samsung apparently have released this new update OneUI 6.1.1 (I think) that has impacted many S22 line phones, let's see if they own it. Time to switch to another brand, if this is how Samsung are going to treat us. 

NOTE: IF YOU ARE READING THIS, AND HAVE BEEN IMPACTED. PLEASE AT LEAST POST ABOUT IT, SO SAMSUNG ARE COMPELLED TO DO SOMETHING ABOUT IT

17 REPLIES 17
Tourbillon De La Vie
Samsung Members Star ★
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Why would it be fixed for free if out of warranty. Any brand 

Members_AK14N2Z
Explorer
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Because the issue is caused by Samsung releasing the update, not by users' fault 

Tourbillon De La Vie
Samsung Members Star ★
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That's why the warranty exists. To limit the fault exposure to all parties involved 

johnz237
Legend
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You believe motherboard damage was caused by...an update? The specialists guess is much more reliable than our own
Members_Gy1XHwS
Journeyman
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Facing the same issue since last week! The phone is just useless. Heating up and would freeze and keeps restarting

Schillerr
Pathfinder
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The end

 

Game over 

 

Very bad

Members_2eKoj97
Pioneer
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so from now on, it's okay for any brand to send a software virus right after warranty to take out any device you own and protected?
don't be ridiculous! There is a limit, a company can do and get away with, this update is basically a virus!

People on this forum with "Members Star" are bots, you say the same non-sense, ridiculous things just to defend a wrongdoer!

Tourbillon De La Vie
Samsung Members Star ★
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Ridiculous  yes when millions of s22 units, majority of which and mine included are out of the warranty, are functioning impressively while impervious to this thought virus of yours

Schillerr
Pathfinder
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It's not evening yet.

 

As soon as you install the update, expect surprises.