Thursday - last edited Thursday
Since being forced to update to One 7 UI the standard camera app frequently crashes on my S22 Plus, as well as rediculous battery drain and forced AI background tasks which you can't turn off.
Sometimes the camera will work and allow me to take a few pictures and videos. Then it'll randomly crash and say camera failed. It's hit and miss whether the camera app will work again when I open it.
I've done the following so far:
Reset camera settings, cleared cache, disabled and re-enabled the camera and the issue still randomly appears.
Factory reset the phone via the Settings method, and another time in Recovery mode. Yes I've done it twice. The camera failed again randomly after both recoveries. One with my data restored, and another with just a blank profile (not signed in to Google or Samsung). Same issue.
Ran the Samsung Members diagnosistics and it gets stuck on the camera test and won't proceed.
Removed the back cover, and re-seated all connections from the camera modules. Issue still persists.
The same issue happens in Safe Mode.
Samsung should give us the opportunity to revert back to Android 14 and One 6.1.
The amount of issues this update has caused is evident all over Google, Facebook, and in this forum.
I do not accept this is a hardware issue with multiple reports of the same problems since the One 7 UI update, and the camera app working on some occasions.
If it was a hardware failure, it wouldn't work all the time.
I also find it frustrating that since the last two minor Android 15 One 7 updates changing the Bin SW Rev from D, to E and F making it impossible to roll back to Android 14 One 6 Bin SW Rev D. This is an underhanded tactic to stop anyone rolling back, and big no no in the world of software development and rolling out updates to Dev and Production environments.
I'm not suprised if this ends up going down the the legal route and action taken against Samsung due to the amount of customers impacted. Remember when Apple intentionally slowed down older iPhones to manage battery performance, a practice known as "throttling, forcing users to buy a new phone.
This has also made me consider an alternative brand for my next phone after using Samsung since the early 2000s.
EDIT
I've just ran through diagnostics, and it completed the camera test. I opened the camera app, it let me take a picture. Closed the app. Re-opened it and it paused and displayed the camera failed error.
EDIT2
A different error has been seen Server error occurred. Restart camera.
Thursday
Thursday
Not a hardware issue, as it was perfectly fine before the UI 7 update and the camera sometimes works after resetting settings in the app.
This is software issue cause by the latest UI update.
During the diagnostics test the camera crashes hence why I said it gets stuck during the camera test.
Thursday
From all of the troubleshooting you have carried out, and the fact the camera crashes during the hardware test in the Samsung Members app, this would indicate there is a hardware fault occurring with the camera, just as @Tourbillon De La Vie has pointed out. This aligns with the intermittent behaviour you have mentioned. At this stage, it's best to get your phone inspected by one of our engineers so we can get this fixed. We have left a link below to get this booked in.
https://www.samsung.com/uk/support/repair/