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One 7 UI update and camera failed issue - Samsung S22 Plus

(Topic created on: 10-07-2025 02:28 PM)
2150 Views
6iXups
Apprentice
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Since being forced to update to One 7 UI the standard camera app frequently crashes on my S22 Plus, as well as rediculous battery drain and forced AI background tasks which you can't turn off.

Sometimes the camera will work and allow me to take a few pictures and videos. Then it'll randomly crash and say camera failed. It's hit and miss whether the camera app will work again when I open it.

I've done the following so far:
Reset camera settings, cleared cache, disabled and re-enabled the camera and the issue still randomly appears.
Factory reset the phone via the Settings method, and another time in Recovery mode. Yes I've done it twice. The camera failed again randomly after both recoveries. One with my data restored, and another with just a blank profile (not signed in to Google or Samsung). Same issue.
Ran the Samsung Members diagnosistics and it gets stuck on the camera test and won't proceed.
Removed the back cover, and re-seated all connections from the camera modules. Issue still persists.
The same issue happens in Safe Mode.

Samsung should give us the opportunity to revert back to Android 14 and One 6.1.
The amount of issues this update has caused is evident all over Google, Facebook, and in this forum.

I do not accept this is a hardware issue with multiple reports of the same problems since the One 7 UI update, and the camera app working on some occasions.
If it was a hardware failure, it wouldn't work all the time.

I also find it frustrating that since the last two minor Android 15 One 7 updates changing the Bin SW Rev from D, to E and F making it impossible to roll back to Android 14 One 6 Bin SW Rev D. This is an underhanded tactic to stop anyone rolling back, and big no no in the world of software development and rolling out updates to Dev and Production environments.

I'm not suprised if this ends up going down the the legal route and action taken against Samsung due to the amount of customers impacted. Remember when Apple intentionally slowed down older iPhones to manage battery performance,  a practice known as "throttling, forcing users to buy a new phone.

This has also made me consider an alternative brand for my next phone after using Samsung since the early 2000s.

EDIT
I've just ran through diagnostics, and it completed the camera test. I opened the camera app, it let me take a picture. Closed the app. Re-opened it and it paused and displayed the camera failed error. 

EDIT2
A different error has been seen Server error occurred. Restart camera.

15 REPLIES 15
Chrisml89
First Poster
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I may be doing the same

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Bhavu
Journeyman
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Even I am having camera problem since this update and finding it tough.....Still samsung is not finding a solution to it and this is just frustrating to me.

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Members_dyNhOPB
First Poster
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Hi, I just found out something, after trying most of the things you tried - Apps - three dots on top right - Restore app settings (I do not know exact name in English) - I tried, rebooted and - I already made 20 photos, my best result since  the update... I will test it 

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Members_dyNhOPB
First Poster
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ok, it worked for a day.. i was setting up the deleted settings... And now - it is not working again. 

I restored the app settings - and the camera works again... so now I will have to find out, which app makes it crash. But - camera is back :smiling-face:

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anotherLetdownUser
First Poster
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You're dead wrong. Install any camera app from play, and the camera works fine.

This has happened on my s21 ultra. Another kick in the teeth for me from samsung after ui 6.1 bricked the screen.
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Samx
Apprentice
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Same issue facing yet now

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