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Galaxy S22 Series

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Who Me Too'd this topic

Members_AK14N2Z
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Hi All

After you have read below, PLEASE CREATE A NEW POST, of your own too if you are impacted by the S22's restart loop issue so that SAMSUNG are aware of the extent of the issue and they actually feel compelled to do something about it - whether it is free of cost fixing regardless of warranty status or recall the devices that have been impacted as a direct result of them pushing this update that has rendered thousands of devices useless.

I got the same issue (S22 Ultra stuck in boot loop), I was using the camera when the screen froze and then the phone re-started. I saw the message 'optimising apps' which only happens when the phone updates, so I know update was at play. Then it restarted again and went into a boot loop and kept on restarting.

I spent an hour with Samsung discussing options, but they are too stubborn to acknowledge how wide the issue is and how many people it has impacted. They said it needs to be inspected first.

Took it to the official repair shop, who were awful. Basically they said, it needs a new motherboard (quoted £400!). I asked if they have 'diagnosed' the issue, turns out, the technician logic was, since the phone can't be turned on, it must be the motherboard ...

I said even if I was ready to pay that ridiculous money (which I wouldn't), how would you know if it is motherboard, have you diagnosed it? They said no, they can't run diagnostics because the phone can't be turned on and that's why can't be diagnosed. Well, that IS the problem that it is not booting ... 

I left with no resolution, Samsung apparently have released this new update OneUI 6.1.1 (I think) that has impacted many S22 line phones, let's see if they own it. Time to switch to another brand, if this is how Samsung are going to treat us. 

NOTE: IF YOU ARE READING THIS, AND HAVE BEEN IMPACTED. PLEASE AT LEAST POST ABOUT IT, SO SAMSUNG ARE COMPELLED TO DO SOMETHING ABOUT IT

Who Me Too'd this topic