S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

[FixMyS22Ultra]

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

[Dexter L]

The boot loop issue was one of the reasons I first switched from LG to Samsung.

I do not want to update my Samsung S22 U after reading all these comments about how Samsung is screwing everyone over even after getting all these complaints. Unfortunately, I did buy my daughter a samsung tablet recently so that will be the last samsung product we own in this house. Samsung doesn't care about us because people keep buying their products. The only way to make them understand their stupidity is to stop buying their products. No amount of complaining will fix this.

Once this Samsung phone dies, I'll probably be moving to the google pixel. I've already bought a google pixel tablet to acquaint myself with their OS. I suggest others do the same.

[sreenira]

Agreed 100%

As of now the only Samsung device I have is Watch 4 that I bought along with my now bricked (by samsung) s22u. I don't think i will be buying anymore ewaste from them.

[Members_E7r4cs0]

I’ve just bought a phone that has clearly had the One UI 6.1 update. I’m in the UK.  I have been to see Vodafone who advise that problem with phone.  They tested the signal for network and working fine. Checked all settings and should be working fine. They changed the SIM card but still the same.Network only works Wi-Fi and can’t make calls when not connected to Wi-Fi.  The Samsung members helpline is useless.  internet buffers and then comes up with no network.  The only time it works is when connected to my home Wi-Fi. Have contacted a Samsung members helpline and they are virtually useless. They deny a problem exists and are currently looking into the error (apparently) no reimbursement, as the deny there’s a problem with the update. I haven’t been able to use the phone for two weeks so far.  My partner has exactly the same phone and as soon as he did the update, his phone won’t work either. Can’t make calls or connect with internet.  We have tried everything but nothing works.  We need Samsung to answer for the fault and reimburse their error.  No damage to my phone whatsoever, so they can’t say I have damaged the phone. I haven’t got any warranty and not in a position to buy another phone as I’m on a contract.

[Members_E7r4cs0]

I’ve reported to the BBC. Hopefully they will feature or at least get a journalist to look into the problems 

[Demetre]

Well, I had being pushing off an update that kept popping up for some quite some time until approx jan 18-19 or so. 

Finally the prompt was bothering me. Unfortunately i did not read what it was for, although it appeared to be 450 mb +.  

Ever since this has happened I have noticed problems cascading. At first it just seemed sluggish, then it started to freeze almost like overloaded or to many process' running. Then it starting spamming one UI not responding.

I performed resets, then cache cleaning, tried safe mode before finally giving up and and doing factory reset. 

I had thought I had fixed it, thinking it may have been a moving background that was outdated, however after removing that permanently I have gotten rid of the One UI not responding, but the stuttering is still there worst then ever.

It is now intermittently stuttering and either rebooting or going completely black until I force reboot it.

Based on all the writing and reading i've done this seems to be more software than hardware related but I am unable to get any further. I do know that it seems to be computing or memory related as if I constantly clear cache via the device care I can limp it along, one app at a time without it stuttering or freezing and ultimately rebooting. 

Anyone else experience it slowly getting worse??

[Mark M1]

I installed the latest update One UI 6.1 update on my Samsung S22. After the update I got a message of something like "Google Messages is not compatible with this update" Since then my phone has been restarting constantly. The only way it seems to be stable is to use the Samsung Messages app. I contacted Google and Samsung and they were no help. I am thankful my phone is not constantly restarting but I want to use Google Messages RCS functionality.  I will keep Google Messages disabled for now. 

[cirederf91]

For the bootloop issue: a global legal procedure is needed, I want to launch in France

[Everysamsuckbreaks11]

Had same issue start as well. Only thing I did to get phone out of boot loop was to do a full reset and then had to download "Good" Guardians app and enable the thermal guardian with a few settings to limit CPU when device gets warm. All this does is prevent a lot of restarts. However it comes at detriment of performance and phone lags at the worst possible times and then has to restart. It's almost unusable. 

My last experience getting Samsung to do anything when THEY caused an issue via update was awful and ATT had to get me a replacement phone. In this case, knowing how awful Samsung customer service is in the US (and seems to be similar in Europe), I'm going to try to contact South Korean offices directly. During my last issue, they did reach back out once they found English speaker but only after ATT had granted me a replacement. Prior issue was inability to connect to mobile data without constant drops after ...an update. Current issue is the same boot loop, freezing, overheating. Thermal monitor app shows insane spikes for no reason. My phone has no damage.

If anyone wants to start anything in the US or by contacting the South Korea office, I will try to find and post contacts. 

[Tom195]

I'm also in the US and an ATT customer.  After 2 S22 Ultra's did this to me I forced Asurion (ATT insurance service).  Their policy is after 3 replacements they will offer you an upgrade. I had two with boot lopping and a 3rd that was damaged during shipping.  I now have a S23 Ultra and no issues.

[Alexxis]

Similar situation was on my end. However, since I purchased the S22Ultra straight from Samsung (instead of ATT), I got SamsungCare+. In states they adevertise 1 business day replacement device under this agreement. Instead, they sent me device after 5 days of almost 4 hours of calls with support. Once I got the replacement device I started gradually appying patched to get to the November level. Then, this device started acting up. I decided had enough and joined the Apple team. To be fully honest I talked to Apple support twice in the past for my family devices, and their support quality is infinite better. You'll never see me on Samsung team again!