S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

[FixMyS22Ultra]

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

[sreenira]

Unfortunately I don't think we can do anything other than keep raising noise. Samsung does not even care about its customers anymore. 

I would say buying their products is not even justified anymore. They are done according to me. 

[santo_2k]

I'm having the same issue here. I've had this issue for the last four days, and I sent an email to the CEO's office. Samsung is prepared to offer a free-of-charge mail-in service to fix the issues with the device at their repair facility. Does anyone know how to backup the data from recovery mode before I send it to the Samsung service center?

[sreenira]

Dear @santo_2k Thank you for posting.

This is good news.

Which country? Could you please post more details so that we can also benefit from this. The buggers in india dont even know what they are talking about. They keep lying through their teeth and i'm not even sure if our version of write to the ceo reaches them.

[santo_2k]

USA

[Members_l7xBeMS]

Yes happened to me today. It started by rebooting and getting stuck on optimising apps. Then it keeps rebooting endlessly without being able to do the side keys reboot that many suggest in the community... I wonder if samsung is giving an explanation soon as many s22 ultra users have the same issue... Cyprus here

[Motomac]

I emailed the CEO and they offered to fix my phone for free. I would email them to have them fix it or you will probably need to pay for new motherboard

[Members_6oDq1R2]

have already written to all the representatives about this issue, but they all ignore it and do not consider it their responsibility. The only suggestion I have received is to write to technology reviewers in each country, meaning every user has to find tech reviewers in their own country and send their complaints.

In my country, I’ve already done this, and nobody was aware of the issue until I raised it, after which they started paying attention. Everyone should search for and reach out to reviewers. Since Samsung deletes everything from the community forums and tries to hide the information, every user experiencing this issue needs to write and complain, providing a detailed description of their problem.

For example, the phone restarts, gets stuck in a boot loop, or even when Wi-Fi is disabled, it crashes under the same circumstances. I believe that a phone costing around 1400 EUR at launch cannot serve only during the warranty period. Samsung ignores this entirely because most warranties have expired.

That is why it’s essential to warn other users. This issue might affect the S23 Ultra next year, followed by the S24 Ultra, and so on.

[Members_6oDq1R2]

Dear Samsung Community,

It has come to my attention, and that of many other users, that the Samsung Galaxy S22 Ultra, particularly those with Exynos 2200 processors, is experiencing severe hardware failures following the One UI updates. These phones are being rendered completely unusable, stuck in a booting loop, and unable to power on.

Key Issues Identified:

1. Overheating Leading to Motherboard Failure:

   • The phone overheats, particularly when using Wi-Fi.
   • Users report that once the phone begins disconnecting Wi-Fi automatically, the damage to the motherboard has already occurred.

2. One UI Update Triggering Failures:

   • The issues seem to be exacerbated by the 6.1 One UI update, which appears to stress the motherboard components beyond their tolerance, leading to irreversible damage.

3. Warranty Expiration Problem:

   • Many users are left helpless because the issues typically manifest after the warranty period ends, leaving them with expensive repairs or the need to purchase a new phone.

4. No Official Acknowledgment from Samsung:

   • Despite numerous user complaints across platforms like Reddit, Samsung forums, and other tech communities, Samsung has yet to officially acknowledge or address this problem.

Call to Action:

As a dedicated Samsung Galaxy S22 Ultra user, I, like many others, invested significant time and money in purchasing this flagship device. For example, I personally pre-ordered the phone, waited four months for delivery, and paid approximately €1,450. I expected a premium product, not a device that fails due to a software update and poor hardware design.

Therefore, I urge all Samsung Galaxy S22 Ultra users facing similar issues to:

1. Join forces and collectively address this issue to Samsung's CEO and executive team.
2. Demand accountability from Samsung, including:
   • A global recall of affected devices.
   • Free motherboard replacements for all impacted phones, regardless of warranty status.
   • Alternatively, financial compensation for those who purchased these defective devices.

This Is Not Normal:

Samsung must acknowledge that their software updates directly contributed to the motherboard failures. It is unacceptable that users are left to bear the costs of repairing or replacing a flagship device due to Samsung’s oversight.

A United Front:

Together, we can amplify our voices and ensure that Samsung takes responsibility for this issue. It is time for them to address the concerns of their loyal customers who trusted them to deliver a reliable product.

Let’s work together to bring this matter to the attention of Samsung’s leadership. Every affected user deserves resolution, not silence.

Best regards,
[A Concerned Samsung Galaxy S22 Ultra User]

[Piper123]

I would urge anyone affected to send feedback directly to Samsung via their Samsung Members App @Members_6oDq1R2
The more people send the feedback the better to help suppprt people are experiencing very real issues with their phone's.

(credits to @BandOfBrothers for this comment which I've copied from an earlier post today an the same subject)

[Tourbillon De La Vie]

What happened to your device? Was it under warranty?