S22 Ultra Boot Loop Issues after 6.1 UI / Firmware update.

[FixMyS22Ultra]

Hi everyone,

I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.

Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.

My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.

I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).

This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.

What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.

If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced? 

The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.

It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new. 

That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.

If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.

P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness

[Fix-My-S22]

Hey everyone, just wanted to add that my phone worked perfectly when on holiday as I postponed the update. I only updated yesterday and only today has it been freezing, bootlooping and not starting up. So my guess is that the update triggered something on the motherboard. It's not the first time with Samsung and motherboards as with the Galaxy Note 7. Hopefully, nothing worse happens to my phone and they can be more transparent than back then. My Samsung care plus expired 6 months ago, so I guess it's the exact time they want me to upgrade. It's just nasty if with it's like this, because trust me, I will not upgrade to a new Samsung

[VladislavV87]

Same issue here. Exactly the same issue. Constant rebooting after the update. 

Need an official solution from Samsung. 

[Motomac]

Samsung Corporate offered to fix for free by sending it in to them. Either email Corporate or get a new a phone. I don't think there will ever be an update to fix it.

[Fixmys22ultratoo]

The same goes here, left it to update overnight and it was bricked by the morning. 

I don't know what to do. 

The customer service said that my motherboard is fried but after reading so many of these feedbacks I got to know that it wasn't my fault. 

Please do something, I can't let a smartphone so expensive go down as waste.

[Members_mC74BFT]

Same issue happened after UI 6.1 update. I escalated this with the ombudsman and informed Samsung about the issue. I have no warranty, but they managed to repair it under warranty regardless. Probably because ombudsman was on the case. It works perfectly now.

[seb828]

Hi, did you repair it in UK?  Can you send me more details on PM? Thank you in advance 

[Members_1DMQLcX]

I had this issue following the update and sad to see so many people facing this. 17 pages on this post alone, and still no official comment from Samsung. 

[Members_AK14N2Z]

I got exactly the same issue, I was using the camera when the screen froze and then the phone re-started. I saw the message 'optimising apps' which only happens when the phone updates, so I know update was at play. Then it restarted again and went into a boot loop and kept on restarting.

I spent an hour with Samsung discussing options, but they are too stubborn to acknowledge how wide the issue is and how many people it has impacted. They said it needs to be inspected first.

Took it to the official repair shop, who were awful. Basically they said, it needs a new motherboard (quoted £400!). I asked if they have 'diagnosed' the issue, turns out, the technician logic was, since the phone can't be turned on, it must be the motherboard 

I said even if I was ready to pay that ridiculous money (which I wouldn't), how would you know if it is motherboard, have you diagnosed it? They said no, they can't run diagnostics because the phone can't be turned on. Well, that IS the problem that it is not booting ... 

I left with no resolution, Samsung apparently have released this new update OneUI 6.1.1 (I think) that has impacted many S22 line phones, let's see if they own it. Time to switch to another brand, if this is how Samsung are going to treat us

NOTE: IF YOU ARE READING THIS, AND HAVE BEEN IMPACTED. PLEASE AT LEAST POST ABOUT IT, SO SAMSUNG ARE COMPELLED TO DO SOMETHING 

[Berenice14]

Hello all,

I already wrote here a few weeks ago, but in the last few days the problem has worsened. My S22 has been in a restart loop for over 24 hours now. So it's been unusable for that long. I've just written to Samsung's CEO via the website, because although you can supposedly book a repair slot at an authorized center, strangely enough none are available near my place, even though I live in Paris.

Furthermore, I'd like to point out that it's still under warranty, so going through a service provider other than Samsung for the repair is out of the question. I'm very disappointed by the lack of response from the brand, given the repeated occurrences of these malfunctions.

If there's no reaction, it's because they expect everyone to upgrade for lack of a solution, which is very damaging for the brand image. If my phone isn't fixed in the next few days, I'll replace it with a smartphone from another brand.

Bérénice

[SereneH]

Hello, Bérénice! 

These are the UK and ROI boards. If you're located in Paris we'd recommend contacting our colleagues in France for assistance: Contact Samsung France : Aide & Support | Samsung France | Samsung FR They'll be able to help you. 🙂