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S22 Ultra 256gb - keeps turning screen off when browsing?

(Topic created on: 22-02-2022 09:35 AM)
3736 Views
Msi88
Pioneer
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Hi my phone keeps turning screen off when browsing. Have to unlock it with the side button.

17 REPLIES 17
TRY2HELP
Helping Hand
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go to setting , then display, scroll down you can see screen time out then click on 10 minute , see that work
0 Likes
Msi88
Pioneer
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Tried that no diference its mostly when scrolling.
TRY2HELP
Helping Hand
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ok try setting , then battery device care, then, optimise, then done, after restart your phone see that work, if not then I guess a reset your phone is a last option
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Jackio
First Poster
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Need a fix for this lots of people reporting the same issue including me
debs13
Explorer
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Mine is doing the same on certain websites too!!
AntS
Moderator
Moderator
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Hi guys,

 

If you've not done so already, can you send error reports with log files within 15 minutes of the issue happening?

 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

 

The more good error reports with relevant info in them sent should help the developers identify and resolve what's happening quicker. 👍

debs13
Explorer
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I've submitted feedback on an error report. However it does not come up with an error code and I have searched in settings if any have been generated for this issue.
Let's hope this gets resolved asap 🤞
Markie1978
Journeyman
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Yep. I'm getting the same issue.  It locks screen whilst browsing Chrome.

AndyN1970
Explorer
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Same here, I only use chrome so not tested any other browsers but it has done it to me 4 or 5 times today.

Seems to happen as I scroll through a page it just goes black.

The only way back is to hit the power button this turns the screen on but also locks it.

Just a bug I'm sure but needs fixing ASAP