22-02-2022
09:35 AM
- last edited
22-02-2022
09:47 AM
by
AntS
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Hi my phone keeps turning screen off when browsing. Have to unlock it with the side button.
22-02-2022 09:42 AM
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22-02-2022 09:46 AM
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22-02-2022 09:56 AM
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22-02-2022 10:01 AM
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22-02-2022 11:21 AM
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22-02-2022 11:52 AM
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Hi guys,
If you've not done so already, can you send error reports with log files within 15 minutes of the issue happening?
Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.
(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)
The more good error reports with relevant info in them sent should help the developers identify and resolve what's happening quicker. 👍
22-02-2022 04:40 PM
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Let's hope this gets resolved asap 🤞
22-02-2022 05:43 PM
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Yep. I'm getting the same issue. It locks screen whilst browsing Chrome.
22-02-2022 07:38 PM
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Same here, I only use chrome so not tested any other browsers but it has done it to me 4 or 5 times today.
Seems to happen as I scroll through a page it just goes black.
The only way back is to hit the power button this turns the screen on but also locks it.
Just a bug I'm sure but needs fixing ASAP
