22-02-2022 09:59 AM in
22-02-2022 10:41 AM in
22-02-2022 11:03 AM in
Same here for me. I think it resolved itself on the Saturday morning following me receiving it on the Friday (launch day) last year.
Hopefully won't take them long to sort.
23-02-2022 10:30 AM - last edited 23-02-2022 02:49 PM
We'd like to let you know that it's actually completely normal to see EUX/-/EUX/EUX at the end of your Service provider Software version. We have changed the way that this information is surfaced on your device as the local and service provider customisation is initiated from set-up which helps tailor the experience to you. Some carriers may display variations of this in the Service provide software update section but it is completely normal to see "EUX/-/EUX/EUX"
We would like to hear from you if you are experiencing issues accessing services like Samsung Pay or Samsung Members, or if your CSC only has 2 EUX in the Service Provider software version (ie, will appear as EUX/-/EUX).
If this has happened to you, please send our moderator team a Private Message @Sam_UK and send us your IMEI and Service provider software version so we can look into this.