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Fingerprint scanner has stopped working OneUI 6.1

(Topic created on: 19-05-2024 10:36 AM)
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Wideyed93
Journeyman
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Hi all, 

I had this problems before OneUI 6.1, it started with 6 but the fingerprint scanner keeps failing, sometimes after a reboot it will come back but like now it won't, I dont know if it's software or the screen.

Anyone else had this problem, if so how did you fix it
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Tourbillon De La Vie
Samsung Members Star ★
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Run diagnostics via Samsung members app and also try wiping phone cache 

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AndrewL
Moderator
Moderator
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@Wideyed93: If the Fingerprint Sensor has flagged an issue during the Diagnostics test then this may require an engineer's inspection in order to get to the root of the problem. Before you reach out to our Support Team, please take a look at the troubleshooting steps in the link below to see if you notice an improvement. 

https://www.samsung.com/latin_en/support/mobile-devices/my-samsung-smartphone-is-not-recognizing-fin...

If the problem persists, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred channel, and an advisor will be on hand to assist you further.