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My S22 ultra completely dead after 6.1 update

(Topic created on: a month ago)
1199 Views
Sawyz
Apprentice
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After the update my phone suddenly started restarting. in the beginning it reached lock screen then restarts. then it got stuck on boot logo screen on loop, and completely dead. not charging not opening, nothing! 

 

14 REPLIES 14
Tourbillon De La Vie
Samsung Members Star ★
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Contact Samsung support and see what they suggest 

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jxjakub
Apprentice
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I have the same issue did u do anything to help this , so far I tried clearing cache partition using pc usb cable and power button and volume up
Sawyz
Apprentice
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I took it to Samsung and tried to install software but failed. They motherboard issue. 

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jxjakub
Apprentice
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Did u get a replacement?
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Sawyz
Apprentice
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I asked them for replacement and they will investigate and revert 

Sawyz
Apprentice
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Update: samsung checked the phone and advised that motherboard and battery need to be replaced 

I said this only happened after and because of the update and they replied that they didn’t receive any complaints about the update.

SamzinoX
Journeyman
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That update has broken several phones. Same nonsense happened to me after the update with a watchdog reset error being detected and it pointing to the cpu. Noticeable heat at the time too. Had to get the motherboard repaired ultimately
Natmanclax
Explorer
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Did you have the repair? My phone goes in on the 1st June and was wondering if this does fix the issue or not
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