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Battery issues

(Topic created on: 11-03-2022 10:45 PM)
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Sgkr1920
Journeyman
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I bought s9 plus when it launches in 2018. Now i bought s22ultra when it launched in 2022. I tested the battery both in 100% at night and while i woke up in morning both are in 89% in flight mode. Loosing 11% in standby within 7 hours is too poor for 2022 launched device. Unsattisfies about the battery and performance of s22ultra battery performance. 

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7 REPLIES 7
BandOfBrothers
Samsung Members Star ★★
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How long have you been using your new phone @Sgkr1920  ?

It can take a couple of weeks for the learning phase to complete and the phone learn your usage patterns, and as the battery is new it can take a few charge and discharge cycles to fully optimise.

Can you charge the phone to full and then use it as normal and then when the battery is around 15% go into your Device Care and then Battery Section and tap on tbe graph, and screenshot that page also using the scroll capture to fully screenshot all your apps and then upload that here into your thread.

This may help us get a handle on what's happening.

Also use the phone's diagnostic tool in the Samsung Members App under the GetHelp section.

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Sgkr1920
Journeyman
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Okay will do
BandOfBrothers
Samsung Members Star ★★
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Thank you. 👍


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
Samsung Members Star ★★
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Just to add @Sgkr1920 some people who opted to use Samsung Smartswitch to move their personal information from their previous phone to the new phone have experienced problems too.


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Mobz
Voyager
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I must have been fortunate to have a working device even after using smart switch.

Your stats seem really odd. Check battery usage and see what's depleting your battery?

The attached pic shows my sleep status towards the end... Short of 4hrs.

4g running
Accidentally slept with my Bluetooth headset connected too. Screenshot_20220312-094609_Device care.jpg
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Sgkr1920
Journeyman
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Standby is worseScreenshot_20220314-180845_Device care.jpg
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steve0
Voyager
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@Sgkr1920  Having the same 10% battery discharge in aeroplane mode. I found doing a  phone restart before I put it in aeroplane mode usually reduces the battery discharge back to 2%. But it only lasts two days , and then it goes back up to 10%. 

I am using GSAM battery app to track down the issue- but nothing is jumping out at the moment . It shows even when it loses 10% the phone goes into deep sleep for 8hrs.

It behaved itself for the first week after receiving the phone but seemed to start the higher discharge after the first update

Anyway  if I find anything I let you know on this post

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