Samsung need to sort out the signal issue since the update

[dissapointed11]

Ever since the update samsung has caused my phone signal to be near non existent and i want them to take responsibility for it!!

[Piper123]

Sorry to hear of your issues.

However this is more likely to be a software conflict on your device.

If it was a One UI7 issue, every device would be impacted but they aren't.

What steps have you taken so far to sort the issue?

[dissapointed11]

It was not the UI7 that caused it. It was a security update last month and it has done the same thing to many many users if you search the platform. Also not just on ome occasion this has been happening for the past couple of years.

I have put two different sim cards in one which works in another phone and then not in mine. I have put my sim card into another phone and it works perfectly fine. I have reset chache's, i have completly reset all data and the phone itself and nothing has worked. This has happend to many people since the last secuirty up date last month and it is not fair that samsung palm everyone off

[Lostboyuk]

Reset network settings

[dissapointed11]

I have about 10 times, it doesn't work 🙄

[AntS]

Hi @dissapointed11 , Have you sent error reports with log files on this one via the Members app? That's the best way to bring this to the attention of the developers and get it sorted - so I'd advise you and any others experiencing this issue to do so.

Guide on how to send an error report with log files if you need it: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re... 

[Sams0n]

My 22 Ultra is doing the same thing. Luckily I have a 22 as a spare. I've erased all saved wifi networks so that it doesn't update. When I swap the sim card my other phone work fine just like yours. I feel like it may be on purpose to force people to upgrade. If you don't have a spare phone you really have no choice but to get another phone immediately. I've been getting text from my carrier and notifications directly from Samsung to upgrade since my phone has been paid off and now it's just a paper weight with no real recourse from the entity responsible for the inconvenience. All the messages I get for upgrades, but not a single message to let us know what's happening with our phones. I can't find anything from Samsung anywhere with any updates on what's going on. 

[dissapointed11]

It is 100% a scam it is stupid. I am trying to put together a group of people to address this with Samsung if you are willing to go into a group email to them? The only way we are going to fight this is together as a team oppose to by ourselves

[dissapointed11]

Done that, no response and they dont care