12-02-2020 08:36 AM - last edited 12-02-2020 12:03 PM by AntS ) in
Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
15-02-2020 05:44 PM - last edited 17-02-2020 01:29 PM
UPDATED POST
Round 2 - now with FAQs
Round 3 - Update to About Signing your Agreement' and Rejected Upgrade Programme.
Hi Samsung Upgrade Community.
We are really sorry that you have been having a hard time at what should be an exciting time, when you get a new Galaxy in your life.
The moderators have alerted all the right people so which has helped us tackle what you have encountered. We’ve been working with our Samsung Upgrade partner Klarna Bank AB over the last few days to improve this experience.
About Signing the agreement
About your Deposits
About Credit Checks
Question and Answers
I haven’t yet gone through the Upgrade Programme, what should I do?
I can't 'Sign the Agreement', what should I do?
I have a (or a few) pending transaction deposit from Klarna (with no confirmations from Samsung or Klarna), what should I do?
I have had multiple deposits taken and have multiple confirmations from Samsung or Klarna, what should I do?
I have received a confirmation from Klarna, but no confirmation order from Samsung?
I have been rejected for the Upgrade Programme following multiple submissions to the Upgrade Programme, what should I do?
You can find me and the moderators here,
^SachikoT
If this helps, help others discover it by hitting the 'Accept as a Solution' button.
15-02-2020 05:58 PM
15-02-2020 06:04 PM
So am I ok to try again or do I need to wait for the deposit to be refunded ?
15-02-2020 06:06 PM
@Rosieg We're going to pass on your comments to the Shop team who work with Klarna and see what can be done. Taking my Samsung hat off now, personally I recently had troubles with a number of sites when transitioning across to the new Chrome browser and even facebook was acting strangely.
^SachikoT
15-02-2020 06:12 PM
As I was responding to you, @Rosieg, I got an email saying that they are working on a browser support fix. I will update my main post too.
^SachikoT
15-02-2020 06:16 PM
Thank you. I'm even more annoyed that my credit scoring is now bad! I've never ever had a problem with my credit and I'm furious over this. Surely something could have been done to prevent this especially as y there are loads of people in the same position. All this hassle to just upgrade a phone wish I hadn't bothered!
15-02-2020 06:49 PM
@gazlad9, From what you've said and what the information we have, I think that your situation falls into this category:
@SachikoT wrote:
- Klarna are actively monitoring incomplete applications that are affected by this and will ensure that the reservations of deposits are released. This may take a few days to reflect on your bank account depending on how quickly your bank can action the removal request.
Your current pending transaction deposit will be refunded and to continue on the upgrade programme you will need to go through the process again on a compatible browser.
When a successful transaction has been completed, you will get a confirmation from Samsung only (this is slightly different to people who previously went through this who received a confirmation from Klarna and Samsung (now we do one single).
I'm going to write up another post about this, with more real scenarios to try and help everyone. The one I did earlier was the information I had, but needs improvement. Thank you for helping me understand this more!
^SachikoT
15-02-2020 06:54 PM
Thank you but it won't help me due to making several attempts my credit score is now bad and Klarna have refused my application!!
15-02-2020 06:56 PM
Really sorry about this, @Rosieg. There are lots of discussions going on between Klarna and Samsung's legal and finance experts who'll be able to confirm on Monday what multiple credit checks from the same finance provider do. Let's get this all sorted and then see how you feel about your upgrade.
15-02-2020 07:01 PM