Have you tried the generic troubleshooting steps of clearing cache and cookies etc and kr try ankther device @FADALY
If so this may be a technical glitch that you can inform Samsung about via their feedback in the Samsung Members App.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
