I am receiving the following errors on my Samsung Galaxy A40: SD card removed unsafely and/or no SIM card detected.
I did a factory reset and the problem did not appear for a few hours. When I restored the backup the problem reappeared.
How can I fix this issue?
Hey there @Joseph S
We're currently looking into this, and there's an active thread which will be updated once we get more information on the matter: https://eu.community.samsung.com/t5/galaxy-s10-series/an-sd-card-was-removed-unsafely-to-prevent-you...
In the meantime, please head over to the Members app and send in an error report within 15minutes of this occurring, as this will allow our engineers to get a better understanding of the issue and it's cause. To send in an error report, open the Members app > Get help > Error reports > Others.
I saw that thread but that mentions only the SD card without the SIM. I am getting errors regarding both of therm. Is it the same issue? If so, that means it is a soft problem and I should wait for a fix and there is no need to send the phone in the service?
Well, it's difficult to say without hands on the phone @Joseph S . However, if the issue is regarding both cards it may mean that something is wrong with the SIM/SD tray. Would you be able to try this test and let me know the results? Launch the Samsung Members app> Get help> Interactive checks> SIM card.
Let's try another step. Please switch off your phone > Remove the SIM card tray and the cards too, then place them back in carefully > Reinsert the SIM card tray > Switch on phone after a few minutes.
That was one of the first thing I tried to fix the problem but it did not help. Now I removed the SD card and after a few hours I still have no errors about missing SIM.
So.. maybe it has something to do with the SD card. But I still don't know if it is the tray or a soft problem.