Recently I got myself a new Samsung A12 (SM-A125F/DSN). I do like the phone however it has a very annoying issue/bug while roaming. Can you please help me solving this problem? Thanks!
The data connection keeps disconnecting frequently which makes it impossible to make whatsapp calls or stream youtube/spotify etc. without interruptions. The same happens while just browsing the web in Chrome.
The signal bars with the R (roaming) on top always have 4 bars. The icon next to it with either 3G/4G/H transmitting data disappears at the moments I lose connection.
As written I am roaming, In my home country (Netherlands) the phone does not have this problem! Right now I am in Poland and no matter where I am in the country, the problem is constantly there. This problem does not occur using the same simcard in my old Samsung J3 2017 (Android 9).
What I tried
- Rebooted the phone
- Reset to factory defaults
- Reset data connection settings
- Swapped the simcard from 1 to 2
- Updated all apps and running the latest firmware
Similar issue on Samsung Android 10 phones
Very unfortunate to see Samsung isn't replying to this. Figured out the problem isn't just data related. If I do phonecalls they get disconnected as well😞 Feels like quantity over quality is more important nowadays.
Exactly same issue i am facing on new A12. while on calls, there is no voice for a minute..it may recover or may not, and have to make the call again..observed 4G icon going and coming back after sometime..no issue from provide. Troubleshooting done is:- restarted, factory reset, updated etc. but no luck. . this is unacceptable issue because simple voice calling is basic expectation here. Samsung forgot to concentrate on basics in search of other feature enhancement.
I am still samsung lover, Request samsung to come up with the bug fix soon,