@Members_LJ74YOx: Unfortunately it is no longer possible to remotely unlock your phone if you have forgotten the lock screen security details. In this instance, it will be necessary to arrange for the phone to be unlocked by an authorised Samsung engineer, which you can arrange by heading to samsung.com > Scroll to the bottom of the page > Contact us. Please be aware that you will be required to provide a copy of your proof of purchase, as your query relates to a security feature on the device.
