18-02-2024 02:25 PM
After downloading the software upgrade to one UI.6 my device, A53 5G 128G, started rebooting randomly and with increased frequency until a week later it would simply not turn on any more. The phone was note even two years old, but no longer under warranty. Samsung support refuses to provide help, and wants me to pay to have the motherboard changed or to buy a new phone; they are simply washing their hands off the situation. I never had any issue with the phone and I see no other possible cause than the software upgrade, so I consider this is Samsung's responsibility and they pushed on me a software update that rendered my phone completely unusable. Has anyone else experienced this? Any suggestion?
18-02-2024 03:10 PM
18-02-2024 03:10 PM
18-02-2024 06:11 PM
thanks but the i cant even turn on the phone anymore...
18-02-2024 06:12 PM
28-02-2024 09:40 AM
This thread seems to mention the same issue : https://eu.community.samsung.com/t5/galaxy-a-series/a53-5g-one-ui-6-0-constant-restarts/m-p/8857600#...
No solution so far and Samsung has NOT been helpful. I'm gutted
29-03-2024 02:14 PM
Same thing happened to alot of us
14-04-2024 07:36 PM
It is indeed surprising to hear that millions of Samsung users are reportedly facing issues with the A and M series, particularly with regards to the motherboard. Samsung, being a reputed company, is known for its rigorous testing and quality control measures. Therefore, it is unexpected that such a significant number of users are experiencing problems.
The choice of the Exynos series over Snapdragon is a strategic decision made by Samsung. While both are powerful processors, they have their unique strengths and weaknesses. However, if the Exynos series is indeed causing widespread issues, it is a matter of concern that warrants Samsung's attention.
Customer trust is paramount in the technology industry, and reports of such issues can significantly impact a company's reputation. It is crucial for Samsung to address these concerns promptly and transparently, ensuring that users are not left feeling that their investment was a waste of money.
In conclusion, while it is unusual for a company of Samsung's stature to face such issues, it is important to acknowledge and address them to maintain customer trust and satisfaction.
Samsung should take initiation and replace the bugs free of cost
20-06-2024 08:56 PM
hello i just had the same issue on the same model of phone just 2 days ago. so far going from technician to technician has cost me £220 and im a uni student and artist and my phone is crucial for me to continue work/education. all my 2FA settings are set to this phone and i don't know how to access it. all pictures of my work is on there too. i really need my data back and i can't afford a new phone anyway. did you ever find a solution??
20-06-2024 09:27 PM
Hi, I wrote a formal letter invoking my rights under consumer protection statutes where I reside and hoping for an amicable resolution before i pursued other avenues. Couple days later i got an email with a voucher to send the phone for repair free of charge. They replaced both the main and secondary board...i obviously lost everything on the phone. Good luck!