Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Trouble with my Samsung a54 5g

(Topic created on: 18-02-2024 03:31 PM)
1692 Views
josh97
Journeyman
Options
I need help with my Samsung galaxy a54 5g.
I dont get any mobile data signal better than h+ anywhere but when I had my a50 I had perfect mobile signal but since swapping my phone and sim but my mobile network status says disconnected on my new phone.
Does anyone have any ideas to what it could be as its kind of frustrating for me to try and fix this issue 

4 Solutions


Accepted Solutions
Solution
leexgx
Navigator
Options
What is the actual model of your Samsung phone (a54 5g should be SM-A546B/DS) and rom Version

You might have the usa version or non international version that doesn't have 5g/4g eu/uk bands so what your seeing would be expected (mostly useless phone with 2g/3g support and maybe marginal 4g support)

it calling it "enhanced calling" instead of "VoLTE calls" is good indicator it isn't the international version (or HAS non international ROM loaded on it)

I had a person who got 2 identical model phones but one was loaded with different rom (operator isn't updating the other one)

post the about phone page (block out the imie and mobile numbers as this is a public forum) and post the software information page as well (as that have rom Version)

View solution in context

Solution
leexgx
Navigator
Options
Unfortunately you have purchased a USA model specifically for AT&T USA (a546U)

for future reference most international have an E/DS or B/DS on the end of Samsung model numbers (not always but common, but having DS means dual sim and that's usually on International versions) unfortunately just saying a54 5g doesn't mean much without the model number

View solution in context

0 Likes
Solution
leexgx
Navigator
Options
It's actually worse you're not going to get 4G or 5g (probably won't get 4g) h+ is fastest 3g likey support in the UK on this hardware version, so Phone likey won't work once 3g is fully switched off in the UK

I would strongly recommend returning it for a refund or for a International/normal version as replacement

View solution in context

0 Likes
Solution
leexgx
Navigator
Options
It should have been clearly stated that it was a USA only phone (just saying a546U isn't enough) if not then it's a valid reason for refund (assuming eBay)

you need to rase a return case with ebay on that order (you have to return it make sure your using a tracked service like evir as it has end to end tracking with photo usually) just ot cover your self (some attempt return scam witch fails when sender doesn't have tracking )

View solution in context

0 Likes
18 REPLIES 18
Robin999
Hotshot
Options
Try a cache wipe

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Also, reach out to your network provider, you may need a new SIM card or additional settings sending to phone.
0 Likes
AndrewL
Moderator
Moderator
Options

@josh97: Is the issue persistent in all locations, or just certain ones? If you head to Settings > Connections > Mobile networks > Network mode, is this set up to automatically connect to the strongest available mobile data signal in your area? 

If you are referring to the Mobile data status in Settings > About phone > Status information > SIM card status > Mobile network state, then this will only show as 'Connected' when you have enabled Mobile data on the device. While you're here, check your Network and Service state to ensure that your network is registered, and is showing as 'In service'. You may also wish to try restarting your device to address any temporary performance issues. 

0 Likes
josh97
Journeyman
Options
It is a persistent problem no matter were I am it still is not working properly but I had a 4g phone beforehand and I've asked my network provider and they recommended a new sim witch I will try tomorrow morning but it's been doing this non stop but I don't have an option for 4g/5g on my settings 1708272075958.jpg1708272075966.jpg1708272075963.jpg
0 Likes
AndrewL
Moderator
Moderator
Options

@josh97: It's strange that the 'Network mode' option is missing from your settings. If you head to Settings > Connections > SIM manager, is your preferred SIM toggled on, and set to Mobile data? If you head to Settings > Device care > Maintenance mode > Turn on > Wait for the device to restart, then head back to Settings > Connections > Mobile networks, is network mode available? 

To exit Maintenance mode, swipe from the top of the screen to the bottom, and tap on the notification to explore your options. Alternatively, head to Settings > Device care > Maintenance mode > Turn off.

0 Likes
josh97
Journeyman
Options
Done this and still not available for me in my settings at all
0 Likes
Robin999
Hotshot
Options
Have you looked here

1708282907918.jpg1708282907939.jpg1708282907963.jpg1708282907990.jpg
0 Likes
josh97
Journeyman
Options
This is what comes up but my phone states mobile network stat disconnected 1708283461440.jpg
0 Likes
Solution
leexgx
Navigator
Options
What is the actual model of your Samsung phone (a54 5g should be SM-A546B/DS) and rom Version

You might have the usa version or non international version that doesn't have 5g/4g eu/uk bands so what your seeing would be expected (mostly useless phone with 2g/3g support and maybe marginal 4g support)

it calling it "enhanced calling" instead of "VoLTE calls" is good indicator it isn't the international version (or HAS non international ROM loaded on it)

I had a person who got 2 identical model phones but one was loaded with different rom (operator isn't updating the other one)

post the about phone page (block out the imie and mobile numbers as this is a public forum) and post the software information page as well (as that have rom Version)
josh97
Journeyman
Options
This is my phone details but it also has the enhanced calling settings 1708374392113.jpg1708374392116.jpg1708374392119.jpg
0 Likes