One UI.6 update wrecked my A53 5G 128G device

[km10162]

After downloading the software upgrade to one UI.6 my device, A53 5G 128G, started rebooting randomly and with increased frequency until a week later it would simply not turn on any more. The phone was note even two years old, but no longer under warranty. Samsung support refuses to provide help, and wants me to pay to have the motherboard changed or to buy a new phone; they are simply washing their hands off the situation. I never had any issue with the phone and I see no other possible cause than the software upgrade, so I consider this is Samsung's responsibility and they pushed on me a software update that rendered my phone completely unusable. Has anyone else experienced this? Any suggestion?

[Piper123]

Hi there

When did you last perform a Wipe Partition Cache on your device?

This is recommended after every OS update and periodically after Security Updates.

(I do it about every 3 months or so or after each major OS update such as to One UI6).

[Piper123]

1. Turn off the device.
2. Connect To Computer, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
You can also Repair apps via the Recovery Menu.

[km10162]

thanks but the i cant even turn on the phone anymore...

[Piper123]

Put the phone on charge, leave for at least 20 minutes or so then try to restart it whilst still charging.

[JeanJustin]

This thread seems to mention the same issue : https://eu.community.samsung.com/t5/galaxy-a-series/a53-5g-one-ui-6-0-constant-restarts/m-p/8857600#...

No solution so far and Samsung has NOT been helpful. I'm gutted

[Cjstueve]

Same thing happened to alot of us

[Avisinha]

It is indeed surprising to hear that millions of Samsung users are reportedly facing issues with the A and M series, particularly with regards to the motherboard. Samsung, being a reputed company, is known for its rigorous testing and quality control measures. Therefore, it is unexpected that such a significant number of users are experiencing problems.

The choice of the Exynos series over Snapdragon is a strategic decision made by Samsung. While both are powerful processors, they have their unique strengths and weaknesses. However, if the Exynos series is indeed causing widespread issues, it is a matter of concern that warrants Samsung's attention.

Customer trust is paramount in the technology industry, and reports of such issues can significantly impact a company's reputation. It is crucial for Samsung to address these concerns promptly and transparently, ensuring that users are not left feeling that their investment was a waste of money.

In conclusion, while it is unusual for a company of Samsung's stature to face such issues, it is important to acknowledge and address them to maintain customer trust and satisfaction.

Samsung should take initiation and replace the bugs free of cost

[Members_oNyXmyO]

hello i just had the same issue on the same model of phone just 2 days ago. so far going from technician to technician has cost me £220 and im a uni student and artist and my phone is crucial for me to continue work/education. all my 2FA settings are set to this phone and i don't know how to access it. all pictures of my work is on there too. i really need my data back and i can't afford a new phone anyway. did you ever find a solution??

[km10162]

Hi, I wrote a formal letter invoking my rights under consumer protection statutes where I reside and hoping for an amicable resolution before i pursued other avenues. Couple days later i got an email with a voucher to send the phone for repair free of charge. They replaced both the main and secondary board...i obviously lost everything on the phone. Good luck!