Inability to provide customer support.

[Garth99]

How do you get a response when making a complaint. Two different purchases in the last 4 weeks. One direct from Samsung the other from Currys. Both with damage to the doors and sides, dents, and scratches. 

When we called, due to issues with the item delivered on many occasions staff were unprofessional, had little to no knowledge of what to do or say.

When you ask to give a complaint the team, they TRY to refer you the department refuse to speak to customers. Staff do not know what they are saying, it’s the Computer Says No world. 

Whilst Currys refund within 24hrs Samsung hold on for the interest for up to four weeks!! 

With Currys the delivery is quick and simple when in stock. But frustrated by Samsung when trying to confirm information. 

With Samsung they employ Panther Group Logistics who say an item is a ‘three-man lift’ sexist and inaccurate as they only ever send two people. So, your items are held in a warehouse and your left without your purchase for no reason at all.

How does a company get it so wrong?

No matter who you speak to the reports are bad about customer services. There is a failure to provide any level of after sales services.

How can we make a complaint? 

[Shortie_75]

Write to the Ceo of the company

[Piper123]

Don't see what the relevance of "3 man lift" is to your complaint.

Makes it feel like you just want to find as many things to complain about as you can and in doing so you water down your message.

Samsung do have a complaints team, you can call 0333 000 0333 and select complaints. I've done it before and got through to an English speaking representative.

[Garth99]

Yeah tried that and not one of the addresses I used have resulted in a response.!!! 

[Garth99]

It links to dishonesty and lack of professionalism as Samsung supported this. It added two weeks on delivery time. Team attending say the company never send three men !!!! 

[Garth99]

Rang the number followed the process and put back to sales each time. Sent in circles of referrals. 

[Piper123]

Maybe because it is a Sunday?

Maybe try during office hours midweek.

I know it works as I've done it myself before.

[Garth99]

This has been over a period of four weeks ! 

[BandOfBrothers]

Have a look at the below link @Garth99 

Consumer-Rights-Act-2015. 

@Piper123 has provided some sound advice to help you with this. 

[Piper123]

Story keeps changing....