Inability to provide customer support.

[Garth99]

How do you get a response when making a complaint. Two different purchases in the last 4 weeks. One direct from Samsung the other from Currys. Both with damage to the doors and sides, dents, and scratches. 

When we called, due to issues with the item delivered on many occasions staff were unprofessional, had little to no knowledge of what to do or say.

When you ask to give a complaint the team, they TRY to refer you the department refuse to speak to customers. Staff do not know what they are saying, it’s the Computer Says No world. 

Whilst Currys refund within 24hrs Samsung hold on for the interest for up to four weeks!! 

With Currys the delivery is quick and simple when in stock. But frustrated by Samsung when trying to confirm information. 

With Samsung they employ Panther Group Logistics who say an item is a ‘three-man lift’ sexist and inaccurate as they only ever send two people. So, your items are held in a warehouse and your left without your purchase for no reason at all.

How does a company get it so wrong?

No matter who you speak to the reports are bad about customer services. There is a failure to provide any level of after sales services.

How can we make a complaint? 

[ASENNA]

Exactly so. Same as here. Then they started bargaining me off by offering me to buy a new one with 15% discount. The problem that the very same replacement part, they have failed to provide me with, is available in abundance at a price less than the new TV by 15% with unapproved service people. Too bad that such global brands have relinquished their reputation in return for maximized profitability. The problem is it is the same trend with all other competitors, which leaves me no other alternative notion but the fact that is sheer practice of monopoly.  

[Garth99]

I couldn’t agree more