13-02-2023 02:47 PM - last edited 13-02-2023 03:55 PM
My phone is on Flight mode (no internet), which means I cannot unlock it using the website, I completely forgot the password, and I do not want to reset it. How do I unlock it?
Basically:
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13-02-2023 03:50 PM
Hi @Pruh ,
if the phone is offline and you don't remember the password the only way to unlock this is by having this reset it. Please do keep in mind that if you reset this by yourself you will need to add the details (the account) that you used when you first set the phone.
If you don't remind this either, you will need to take the phone to one of our Support Centres to get this bypasses. This will be chargeable (this normally cost something around £25) and a proof of purchase will be needed: Samsung Experience Store - Find your nearest store location | Samsung UK
13-02-2023 03:50 PM
Hi @Pruh ,
if the phone is offline and you don't remember the password the only way to unlock this is by having this reset it. Please do keep in mind that if you reset this by yourself you will need to add the details (the account) that you used when you first set the phone.
If you don't remind this either, you will need to take the phone to one of our Support Centres to get this bypasses. This will be chargeable (this normally cost something around £25) and a proof of purchase will be needed: Samsung Experience Store - Find your nearest store location | Samsung UK
13-02-2023 03:57 PM
In that case, could they remove passwords without resetting (with a fee of course)?
13-02-2023 04:18 PM
I know that this will be ideal, considering how important our phones data is nowadays. However, due to GDPR, our engineers will only be able to Factory reset the phone @Pruh.