Factory reset a53 5g ui8 fiasco

[Billtodd]

Amazon have agreed a refund so...

How does one factory reset this thing ?

When select Factory reset, it says checking, asked me my pass key, then asks to send email to verify, (Gmail) then goes to a samsung page (Chrome) where it says verification OK please return to previous page (samsung app) .

If I return to settings , I get stuck in the same loop !

What's wrong here

Bill

[AsadM]

Hi @Billtodd

Did you remove your accounts from the device before attempting the factory reset? 

More information on how a factory reset can be completed can be found on this page: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device... 

[Billtodd]

I was just following orders..  I didn't  remove accounts , I expect factory reset to do that,  I'm not sure why it kept me in a loop , the two previous times I had reset it , while trying to fix ui8 sim problem,  went without a hitch .

Anyway, Thanks AsadM. I managed to reset via the up&power button method in the end . Cleared caches etc. before returning to supplier tomorrow.

[Moiramon]

Sign out of your Google and Samsung accounts then factory reset. Resetting without signing out doesn't remove the accounts and will ask you for your login again. It's a theft protection called FRP.