I have a galaxy a40 bought from carphone warehouse on the 28th jan 2020 i still havent recieved any security updates for my device and i have been looking online and there has been 2 realesed since the july security patch which my device has there was 1 realesed on the 12th feb 2020 with the 1st jan security patch which i still havent recieved i havent had a notification and i also have checked manually my csc code is xeu could anyone help me with this ? Or has anyone with my csc code recieved the update in the uk. I have done a hard reset and still it says my software is up to date is there any reason why its taking so long for it to reach my device ?
I once bought a Samsung phone from Carphone Warehouse and its CsC was XEU which is a phone that's unlocked to all networks but not supplied directly by Samsung.
My phone with the XEU CsC took an age to recieve most updates which is a known issue so I now buy my phones direct from Samsung which have a BTU CsC.
You could try the Samsung Smartswitch software or a Samsung Experience Store or Samsung Service Centre to see if they can help.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.